Citizens Branch Manager

About the role

At Citizens, you will lead a team in exceeding customer expectations, nurturing relationships that drive long-term success. You will spearhead branch performance, sales growth, and an outstanding colleague and customer experience. Leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you will help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.

Responsibilities

• Spearhead branch performance, sales growth, and an outstanding colleague and customer experience
• Leverage inspirational leadership, collaborative partnerships, and sound operational practices to create and sustain a strong customer-centric culture
• Help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value
• Communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence
• Lead by example, directing all colleague and sales activities to ensure key targets are not only met but exceeded
• Connect with the local community to cultivate new customer relationships and deepen existing ones

Qualifications

• High School diploma or equivalent required
• Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
• 4 years sales management experience in Retail or Branch Banking environment
• Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
• Drive an exceptional customer experience validated through customer satisfaction surveys
• Maintain strong partnerships with community & civic organizations

Education, Certifications and/or Other Professional Credentials

Preferred Qualifications:

• Associate’s or Bachelor’s degree preferred
• Retail banking
• Talent sourcing & assessment

Hours and Work Schedule

Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends and evenings

Pay

The salary range for this position is $91,797 - $102,300 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.