Citizens - Bilingual - Spanish Required

About the role

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Responsibilities

• Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
• Introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs.
• Collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.

Requirements

• A high school degree or GED.
• Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions.
• Demonstrated skills in using digital technology to support the delivery of business goals.
• Aptitude to problem solve and provide solutions to customer issues.
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration.
• Self-motivated, confident, and able to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.

Qualifications

• High School degree or GED required.
• Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions.
• Demonstrated skills in using digital technology to support the delivery of business goals.
• Aptitude to problem solve and provide solutions to customer issues.
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration.
• Self-motivated, confident, and able to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.

Skills

• Strong communication and problem-solving skills.
• Broad range of financial knowledge.
• Effective asking questions and identifying needs to improve the customer relationship.
• Use of digital technology to support the delivery of business goals.
• Problem solving and providing solutions to customer issues.
• Collaboration with partners in Wealth Management, Mortgage and Business Banking.
• Outbound calling to acquire new customers and scheduling financial checkup appointments.

Benefits

• Comprehensive health care coverage, including medical, dental and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Exceptional benefits package.

Pay

The starting salary is $25 / hour and up. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

Schedule

Hours per week: 40
Work schedule: Varies with branch needs and may include weekends and evenings.