Citizens Teller - Bilingual - Spanish Required

Starting salary: $21/hour and up.

About the role

As a Citizens Teller, you make a real difference for our customers and the branch team.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use our mobile app and ATMs to complete simple transactions.
• Create amazing customer experiences by providing personalized advice and solutions that meet their financial needs.
• Connect customers to Bankers for the next step in achieving their financial goals.
• Educate customers on Citizens products and benefits, and respond to their questions or concerns.
• Follow all financial policies and procedures, including proper cash handling, and comply with state and local laws and regulations.

Requirements

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop long-term customer relationships.
• Problem-solving skills to provide solutions to customer issues.
• Customer-centric approach to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.

Qualified candidates must complete a video interview assessment after applying, to be completed within 7 days of receiving the link.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration.
• Process-oriented, energetic, detail-oriented, and able to multitask effectively.
• Spanish speaking preferred.

Benefits

• Meaningful work and relationships by helping customers with important financial decisions.
• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Donation matching up to $1,000 annually for eligible 501(c)(3) organizations.
• Career growth opportunities through training, coaching, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Paid time off policy that exceeds mandatory local and state requirements.

Pay

The salary range for this position is $20.67 - $25.48 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including budget, work location, and relevant skills and experience.

Schedule

20 hours per week. Work schedule varies with branch needs and may include weekends and evenings.