Citizens Banker

About the role

Our best Bankers are confident, self-starters who excel at building relationships with customers. They deliver amazing experiences and provide advice in the moments that matter most in customers’ lives.

Job Type

Full Time

Job Level

Professional

Starting Salary

$25+/hour

Job Description

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. Using their strong communication and problem-solving skills — along with their broad range of financial knowledge — they provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. They get to know customers' personal financial goals and recommend tailored solutions to help achieve them. They collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. They make outbound calls to acquire new customers and schedule financial checkup appointments.

What you'll do

• Devote time to building relationships with customers and providing trusted advice.
• Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
• Get to know customers' personal financial goals and recommend tailored solutions to help achieve them.
• Introduce customers to digital and mobile-first ways to handle banking transactions.
• Collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.

What you'll get

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives.
• Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources.
• Exceptional benefits – Comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED required
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Able to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and able to multitask effectively
• Able to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Preferred skills/experience

• 1 year cash handling experience

Hours and Work Schedule

• Hrs per week: 40
• Work schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $25.48 - $31.25 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Awards We've Received

• Best Place to Work in Consulting, Finance & Insurance
• Human Rights Campaign Corporate Equality Index 100 Award
• Newsweek America's Most Charitable Company
• The Banker's US Bank of the Year
• Dave Thomas Foundation’s Best Adoption-Friendly Workplace
• Disability:IN Best Places to Work for Disability Inclusion
• ASSESSMENT AFTER APPLYING

Assessment After Applying

• Qualified candidates must complete a video interview assessment after applying as a next step, to be completed within 7 days of receiving the link.
• Share your skills and experience, and bring your personality to the interview.
• This step accelerates the interview process, allowing our recruiters to review your application and advise you of next steps quickly.

Ready to Thrive

• Choose from medical, dental and vision care options that offer preventative care at no cost.
• Build your skills for today and tomorrow in our regular online webinars. And, receive reimbursement for tuition, books and fees for courses, degree programs and certificates.
• Receive two weeks of 100% paid paternal leave; full-time colleagues who give birth are eligible for 16 weeks of paid leave. Get free counseling sessions for you, your child or spouse, too.
• Enjoy up to 27 days of PTO, plus 11 paid holidays. And, work with your manager to adjust your work hours to get the flexibility you need.
• Participate in local volunteer activities and have your donations to eligible nonprofits matched dollar-for-dollar.
• Earn a competitive salary, and participate in our generous 401(k) and stock purchase programs. Get discounts on banking products, gyms, dining and more.