Citizens Banker

About the role

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Responsibilities

• Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
• Build relationships and recommend and refer products and services through in-person and phone interactions.
• Collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.

Requirements

• A high school degree or GED.
• Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Proven success with building relationships and identifying customer needs.
• Demonstrated skills in using digital technology to support business goals.
• Aptitude to problem solve and provide solutions to customer issues.
• Ability to work branch hours, which can include weekends and evenings.
• Successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Preferred Skills/Experience

• One year cash handling experience.

Benefits

• Comprehensive health care coverage, including medical, dental and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Exceptional benefits package.

Pay and Schedule

The starting salary range for this position is $25.48 - $31.25 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

Schedule

Varies with branch needs and may include weekends and evenings.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.