Citizens Banker

Description

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

What You'll Do

• Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
• Build lasting relationships with customers, understanding their personal financial goals and recommending tailored solutions.
• Introduce customers to digital and mobile-first ways to handle banking transactions, such as through the app or ATMs.
• Collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.

Required Qualifications

• A high school degree or GED.
• Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Proven success in building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated skills in using digital technology to support the delivery of business goals.
• Aptitude to problem solve and provide solutions to customer issues.
• Ability to work independently and multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.

Preferred Skills/Experience

• One year cash handling experience.

How to Prepare for the Video Interview Assessment

• Set aside 30-45 minutes for the self-guided assessment.
• Find a quiet place to record yourself.
• Ensure your device has a camera and microphone enabled.
• Answer questions to share your skills and experience, and bring your personality to the interview.

Benefits

• Comprehensive health care coverage, including medical, dental and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Exceptional benefits package.

Pay Transparency

The salary range for this position is $25.48 - $31.25 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Posting End Date

10/03/2026