Citizen Hotel Autograph Collection - Front Desk Agent

About the Role

As a Front Desk Agent, you are the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Responsibilities

• Deliver top-tier guest service, ensuring every interaction makes guests feel at home and their stay unforgettable.
• Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
• Solve problems quickly and effectively, turning challenges into positive guest experiences.
• Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

About the Company

Evolution Hospitality, the dedicated lifestyle vertical at Aimbridge, creates distinct lifestyle experiences and drives performance throughout a curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges across North America. The company values honesty, humility, intellect, and ability, fostering a culture where team members grow both personally and professionally.

About the Property

The Citizen Hotel, Autograph Collection in Sacramento is a 4-star hotel featuring a fitness center, bar, and restaurant. It offers a 24-hour front desk, room service, and continental or à la carte breakfast options. Nearby attractions include the California State Railroad Museum (an 18-minute walk) and the Crocker Art Museum (1.2 miles away). All rooms include a desk, TV, and private bathroom.