Cisco UC Engineer

Responsibilities

• Design, configure, and maintain Cisco Unified Communications solutions, including CUCM, Unity Connection, Cisco IM&P, and Webex platforms
• Support enterprise voice, video, and collaboration services including SIP, QoS, call routing, and dial plan management
• Manage Cisco gateways, SBCs, and voice gateways (CUBE, ISR/ASR platforms)
• Troubleshoot and resolve issues related to call quality, call routing, voicemail, conferencing, and device registration
• Deploy and support Cisco Jabber, Webex devices, and Room/Desk systems
• Perform UC upgrades, patching, clustering, and system integrations
• Collaborate with networking, security, and infrastructure teams to ensure optimal UC performance and security
• Develop and maintain documentation including system diagrams, configuration standards, runbooks, and operational procedures
• Provide technical guidance and support to operations teams and end users
• Aid with capacity planning, performance analysis, and UC system optimization

Qualifications

• High School with 10+ years (or commensurate experience)
• Strong experience with Cisco UC technologies: CUCM, Unity Connection, IM&P, Expressway, Webex
• Solid understanding of SIP, RTP, MGCP, QoS, and VoIP protocols
• Experience with Cisco CUBE, voice gateways, and SRST configuration
• Proficiency with dial plan design, call routing, and numbering plans
• Familiarity with video conferencing systems and multi-site collaboration solutions
• Experience with hybrid environments and enterprise IT solutions
• DoD 8570.01-M IAT Level II certification (Security+ CE, CCNA-Security, CySA+,CND)