Cisco Unified Communications Engineer

Location: Charlotte, North Carolina (On-site)

About the role

This position is for an engineer within the Enterprise Voice, Video, Meeting Space and Events Engineering Team. The role involves responsibility for employee collaboration applications and services used globally. The ideal candidate will manage engineering deliverables, product lifecycles, feature enhancements, and risk, problem, and change management for assigned applications.

Responsibilities

• Engineer and support Cisco Unified Communications platforms including CUCM, Unity Connection, and SIP infrastructure.
• Design, implement, and maintain global dial plans and voice routing policies.
• Develop and maintain automation solutions for voice provisioning, inventory management, compliance reporting, and operational workflows.
• Lead platform lifecycle activities including upgrades, migrations, patching, and technology refresh initiatives.
• Partner with network, security, infrastructure, and collaboration teams to deliver integrated solutions.
• Drive problem management efforts and perform root cause analysis for complex voice service issues.
• Participate in architecture reviews and strategic voice transformation initiatives.
• Create and maintain engineering documentation, standards, automation frameworks, and operational runbooks.
• Implement monitoring, alerting, and reporting solutions to improve service availability and performance.
• Support enterprise voice integrations with various providers and platforms.

Requirements

• Experience: 10+ years of experience supporting Cisco Unified Communications environments.
• Experience administering large-scale enterprise voice environments is required, along with hands-on experience with voice troubleshooting, call routing, dial plans, and SIP call flows.
• Technical Skills: Strong experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, SIP, and VoIP technologies.
• A strong understanding of SIP, H.323, MGCP, CUBE, voice gateways, and Session Border Controllers is necessary.
• Working knowledge of Linux and Windows server environments and experience with REST APIs are also required.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
• Experience with Python, PowerShell, Ansible, or other automation technologies.
• Experience leveraging Cisco AXL APIs, RIS APIs, Serviceability APIs, and SOAP/REST interfaces.
• Experience developing automation workflows for user provisioning, phone deployments, compliance reporting, inventory reconciliation, and license management.
• Experience with Microsoft Teams Phone and Direct Routing.
• Experience with Cisco Webex Calling or Webex Suite.
• Experience with cloud-based collaboration technologies.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans offering optional financial protection.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure (contributions typically allowed within 30 days of starting).
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program; access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and other perks to associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.