Cisco Call Manager / Cisco Voice Engineer

Core Responsibilities / Capabilities

• Support and troubleshoot Cisco Voice/VoIP environments.
• Administer and maintain CUCM infrastructure.
• Manage Cisco telephony configurations and dial plans.
• Troubleshoot SIP and voice connectivity issues.
• Support SBC infrastructure and voice routing.
• Support call recording systems such as NICE.
• Administer and troubleshoot E911 services.
• Support Cisco UCS environments.
• Troubleshoot network-related voice issues involving TCP/IP, DNS, DHCP, and SIP.
• Support Microsoft Teams Calling integrations and environments.

Soft Skills

• Strong troubleshooting skills.
• Excellent documentation skills.
• Strong verbal and written communication.
• Able to work effectively in an onsite environment.