Circulation Department Head

About the role

Under general supervision, the Circulation Department Head provides leadership, management, training, and professional and supervisory support in the planning, coordination, and operation of the Customer Service Department at a branch library. Supervises the collection and accounting of fines and fees collected by the Customer Service Department. Acts as Person-In-Charge (PIC) on a routine basis and as needed.

Responsibilities

• Perform all duties of Library Aide II, plus:
• Supervise assigned staff, including performance coaching and management, career counseling and development, and conflict resolution.
• Staff assigned department within budgetary guidelines to meet service demand.
• Organize assigned services, programs, and employees to achieve established goals.
• Coordinate with Branch Manager and other branch-level library departments to meet established branch and District goals.
• Develop, maintain, and monitor key reporting metrics to achieve and control desired quality outcomes.
• Accurately prepare and maintain files, records, and reports.
• Process and handle confidential information with discretion.
• Set short-term (daily to annual) operational goals for assigned service or