Cigar Shop Attendant

Essential Functions

• Fulfills guest's cigar order requests in the Cigar Lounge or other areas as assigned, by taking & processing orders, and serving them in a friendly, quick and efficient manner.
• Knowledge of POS – point of sales & usage.
• Adheres to SOP for cash handling & other tender transactions.
• Sets up their workspace, including but not limited to stocking necessary items needed for guest use, cleanliness of workspace & outlying spaces, such as the patio or Hardy room.
• Maintains a clean, well-organized and properly stocked service area at all times.
• Assists bourbon tastings when needed, including but not limited to set up & clean up.
• Empowered to handle guest concerns &, if necessary, solicits involvement & support from leadership.
• Maintain an up-to-date knowledge of Nemacolin happenings, daily events & answer guests questions accordingly.
• Responsible for prioritizing multiple tasks & maintaining collective & genuine in high volume situations.
• Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions.

Knowledge, Skills And Abilities Required

• A friendly and outgoing personality.
• Excellent communication skills.
• Ability to stand up to 8 hours at a time.
• Must be able to speak the English language fluently.
• Ability to perform basic mathematical functions.
• Ability to handle high-pressure situations.
• Customer service experience preferred; tobacco knowledge preferred.
• Ability to work a variety of shifts – including holidays, weekends, evenings, etc.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Ability to interface professionally with business contacts and customers.
• Strong understanding of hospitality industry helpful.

About the Role

As a cigar retail attendant you will also be responsible for creating “Real Life Magic” for our guests. You will provide extraordinary guest service – going above and beyond in all situations. The cigar retail attendant plays a crucial role in our guests experience by serving guests with style, courtesy, & a sense of fun with a focus on tobacco & fine spirits.

Qualifications

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program.
• Medical, dental, and vision coverage for eligible associates.
• Paid time off and holiday compensation.
• Discounted associate meals and uniform services.
• Savings across resort dining, retail, spa, and activities.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

Pay

Competitive hourly wages and attractive 401(k) program.

Schedule

Ability to work a variety of shifts – including holidays, weekends, evenings, etc.