CIE (Community Information Exchange) Coordination Center Manager

Job Summary

The Community Information Exchange (CIE) Coordination Center Manager (indicated here as CIE CC Manager) is responsible for the day-to-day operations of the CIE Coordination Center, which works to connect clients referred to the CIE CC with Community Impact Exchange (CIE) Network Partners or 211 resources.

Position Responsibilities

• Provides day-to-day oversight of the CIE Coordination center and Critical Medical Needs programs.
• Creates grant and contract related reports and submits them to Director or VP for approval.
• Hire, train, supervise to include scheduling and managing time off for CIE Navigators.
• Makes sure response times to referrals, case documentation, and case closures are met, ensuring high quality customer service.
• Works with Director to develop individual and team performance metrics (including quality assurance for customer care and documentation). Tracks individual and team performance metrics.
• Represents programs at internal and external meetings, including but not limited to the CIE Partner Network, CIE Steering Committee, and CIE User meetings.
• Works closely with the CIE Director and CIE Community Partnership Manager to establish best practices related to Community Based Organizations (CBO's) and Healthcare Providers utilizing the CIE CC.
• Develops policies and procedures for monitoring CBO's compliance with Service Level Agreements. Monitors CIE CBO referral dashboards and assigns follow-up tasks to team members.

KSA (Knowledge, Skills and Abilities)

• Average of two or more years working in a social service field with a minimum of 2 years supervisory experience.
• Strong verbal, written communication, and problem solving skills.
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint).
• Self-starter, demonstrated ability to work independently and within teams, meet deadlines, and manage project effectively prioritizing competing goals and tasks with a high level attention to detail and accuracy.

Benefits

• Comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

Pay

Not specified

Schedule

Not specified