CIE Assistant (Bilingual)

Position Purpose

Supports the activities of the office by performing general clerical duties such as copying, receiving telephone calls, and providing customer service.

Minimum Qualifications

• Considerable knowledge of Microsoft Office, specifically Microsoft Word, Excel, Power Point; Google Apps;
• Bilingual English/Spanish;
• Excellent customer services skills;
• Excellent organizational skills;
• Effective interpersonal skills to deal with a diverse public;
• Ability to communicate clearly and concisely both in oral and written form in English and Spanish using a variety of communication techniques and tools;
• Ability to use a variety of office equipment such as a copier, fax machine, scanner, etc.;
• Ability to minimize errors with attention to detail;
• Ability to establish and maintain effective working relationships with school system staff, students, parents, and community members.

Education, Training, and Experience

• High School diploma or equivalent;

Preferred Qualifications

• Experience in a clerical or educational related area;
• Experience interpreting and/or translating in English and Spanish.

Essential Duties and Responsibilities

• Translates and interprets in English and Spanish, as needed.
• Performs general clerical duties (e.g., copying, faxing, typing, note taking, scheduling meetings).
• Receives and returns phone calls to parents or school employees who need information; answers and sends emails to answer inquiries and delivers needed documents and information; provides customer service to those who visit the office.
• Investigates specific questions, concerns, and issues to provide answers and/or resolutions.
• Attends all required meetings and trainings.
• Performs other related duties, as assigned.

Work Environment/Physical Requirements

• This job operates in a professional office environment and has a noise level of mostly low to moderate.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• The position, at times, must be able to come into direct contact with school system staff and staff members of external funding agencies, and the community.
• Work is considered light physical work, requiring the exertion of up to ten pounds of force.