Chronic Care Management Program Lead, Fee for Service

About the role

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.

Responsibilities

• Support Practice Liaisons during health center pitches by answering detailed clinical and billing questions that arise as centers decide whether to sign on.
• Own onboarding of newly signed health centers in partnership with Practice Liaisons, translating the fee‑for‑service model into practical steps a center's staff need to get started.
• Serve as the tactical subject‑matter expert for the team delivering fee‑for‑service care management day to day, answering real‑time questions grounded in hands‑on experience with the work.
• Be the point of contact when health centers hit billing issues, tracing the problem back to its root cause in documentation or workflow rather than treating it as a standalone billing error.
• Build and maintain frequently asked questions and training materials that let the broader team, and eventually health center staff themselves, answer more of these questions without you.
• Scale your expertise across the fee‑for‑service portfolio as it grows, training the trainers so one person's knowledge becomes the whole team's capability.

Requirements

• Registered Nurse (RN) license in good standing, or equivalent clinical licensure.
• 5–10 years of experience in fee‑for‑service chronic care management, transitions of care, or advanced primary care, including hands‑on experience across the full workflow: care plan development, medication reconciliation, EMR documentation, and billing.
• Experience working within or supporting Federally Qualified Health Centers (FQHCs) or similar community‑based healthcare settings.
• Demonstrated ability to trace a billing issue back to the documentation or process step that caused it, not just flag that it happened.
• Comfort fielding detailed, state‑specific and payer‑specific questions from health center staff who are still deciding whether to sign on.

Preferred experience

• Certification in Case Management (CCM), APCM, ToC and CoCM.
• Experience training or onboarding new staff or partner organizations on a clinical workflow.
• Familiarity with value‑based care models and population health strategies.

Qualifications

• Closer to the work than to managing people; energized by being the go‑to expert rather than a supervisor.
• Patient and precise when explaining complex clinical and billing logic to people encountering it for the first time.
• Comfortable being pulled into sales conversations, onboarding, and troubleshooting, sometimes all in the same week.
• Builds trust with health center staff by having real answers, not just process pointers.
• A strong representative of Diverge Health's mission, vision, and values in every interaction and every deliverable.

Pay

This is a full‑time, exempt, salaried position. Commensurate on candidate experience, the expected base salary range for this role is $110,000 – $120,000.

Additional information

Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co‑found and launch eight companies focused on improving the quality, experience and total cost of healthcare. Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants. At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones. Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.