Chronic Care Management LVN

About the role

Nsight Health is a remote employment company focused on transforming healthcare delivery through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). The company uses AI-enabled technology and 24/7 clinical support to improve patient outcomes, adherence, and peace of mind.

Responsibilities

• Operate in a high-volume clinical call center environment, managing a combination of inbound and outbound telephonic patient interactions throughout each shift.
• Conduct outbound phone calls to check in on patients and address health concerns, maintaining an expected call volume of 70 to 90 calls per day.
• Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-based and queue-based environment.
• Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience.
• Conduct and document monthly Chronic Care Management (CCM) care plan calls, ensuring patients receive timely outreach and comprehensive care coordination in line with program requirements.
• Collaborate with providers to coordinate timely and effective patient care via telephonic communication.
• Accurately document all patient interactions in our clinical platform in real time, ensuring documentation is completed during each call.
• Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards.
• Adapt to fluctuating call volumes and shifting priorities throughout the day while maintaining a high standard of patient care.
• Adapt to ongoing clinical process changes and updated workflows as the department evolves to meet operational and patient care needs.
• Pivot to different workflows as needed, including CCM adherence calls, patient onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals.
• Maintain compliance with company policies and applicable regulations.
• Perform other duties as assigned.

Qualifications

• Required: Active LPN/LVN Compact License required.
• Passionate about patient care, possessing the ability to relate with empathy and compassion. A passion for patient teaching is a must.
• Strong communication and organizational skills.
• Proficient with computers, EMRs, and telehealth tools.

Preferred

• At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus).
• Previous call center, teleservice, or high-volume phone-based work experience preferred.

Work From Home Requirements

• Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload.
• Hardwired internet connection required.
• Speed test submission required during the offer process.
• Private, HIPAA-compliant workspace.

Schedule

• Varying Shifts.

Training Requirements

• All New Hires Must Complete a Comprehensive Training Program.
• Duration: Four weeks.
• Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time.
• Attendance is mandatory to ensure readiness prior to independently supporting patients.

Compensation & Benefits

• Competitive base pay: $24-$26/hr.
• Shift Differentials: Evening Differential: +$1.50/hour for hours worked after 7:00 PM; Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM; Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday.
• Shift differentials are paid in addition to base hourly wages and reflected in the applicable payroll cycle.
• Additional Compensation (If Applicable): Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
• Monthly Bonus Potential: Up to $1,500.
• 5% Bilingual Pay Allowance.
• Benefits Include 11 Paid Company Holidays annually, Paid Time Off (PTO), Medical, Dental, Vision, and supplemental insurance options, and a 401(k) Plan with 3.5% Company Match.

Recruitment Fraud Alert

Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities. All legitimate interviews with Nsight Health are conducted through our formal hiring process, and employment offers are only extended after candidates have successfully completed required interviews and evaluations. Official employment offers are communicated by a member of our team via a scheduled phone call. We will never offer employment without first meeting with you through our established hiring procedures. If you receive a suspicious email, text message, or job offer claiming to be from Nsight Health, please verify its authenticity by contacting us directly through our official website or careers page. Nsight Health is not responsible for offers or communications made by unauthorized individuals claiming to represent our organization.