Chore-Time Area Technical Service Manager

About the role

The overall purpose of this job is to provide technical support and assistance to distributors in a defined geographic area for egg and poultry equipment purchased from Chore-Time. Essential job functions and expected outcomes include:

Responsibilities

• Train growers and distributors on Chore-Time full product line, including ventilation products, controls, feeding systems, watering systems, nesting and heating products.
• Work with distributors to provide warranty support for CTB Products, striving to be fair but firm and maintaining proper documentation.
• Support Sales/Engineering Staff by conducting new product introductions with schools, training on-site, and following up with service.
• Learn and apply written and verbal communications by using proper documentation to report from the field with concise reporting forms currently used at CTB.
• Attend functions to support or represent Chore-Time such as trade shows, open houses, or local and state poultry meetings.
• Develop professional phone skills to better assist growers and distributors with trouble-shooting by phone.
• Respond to Integrator requests for training and support with manuals, mini-seminars, or specialized schools for Chore-Time products.
• Provide required documentation and reports, including Product Action Form, Warranty requests, Expense Forms, Activities.
• Maintain company-owned service truck and provided tools and test equipment in top shape.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Requirements

• Education: BS degree or 4 years of technical service experience and public relations equivalent.
• Experience: Technical service troubleshooting, public relations, planning, coordinating.
• Certification(s): Functional Skills: Customer service and public relations experience a plus; strong organization skills; ability to understand or learn circuitry, computer networking, and local network setup; electronic, electrical, and ventilation controls experience a plus; solid mechanical aptitude that is detailed and analytically needed.
• Technology Aptitude/Skills: Experience with Microsoft Office; some knowledge of communications-based computer software, apps, and server installations. Ability to use technology for onsite and virtual training and problem-solving.
• Communication Skills: Verbal and written communication skills in English. Ability to train and help others with mechanical problems.
• Leadership/Behaviors: Solid collaboration skills internally and externally. Ability to listen to ideas and implement the best enhancements. Ability to learn quickly, have high energy to be self-driven, is positive, can conceptualize, and initiate projects effectively. Versatility and flexibility are key to perform various portions of multitasking across projects and issues.
• Culture Match Behaviors: Casual, informal environment that encourages cross-functional dialogue.
• Core Values that Apply to All Positions: Integrity in all things, Customers are why we exist, Profitability is a must, Excellence in all we do, People make the difference.
• Equipment Used: Company ½ ton pickup, Laptop PC, Voltage meter/earth to ground meters, Common hand tools and power tools, Common electrical hand tools.
• Physical Requirements to Perform Essential Functions: Ability to sit and operate motorized equipment as needed for the role; ability to use hands and fingers to operate hand tools/equipment and machinery as needed throughout the day; ability to stand for up to 7+ hours a day; ability to operate keyboard and view computer screen for up to 2+ hours per day; ability to write ideas/information in a logical flow for 2+ hours per day; cognitive and reasoning ability to read, review, and interpret work orders or processes on a frequent basis; ability to read and respond on an ongoing basis daily due to nature of the work; ability to talk and communicate with others via phone, in-person, and computer on-going; ability to listen to others, problem-solve, and respond accordingly throughout the day; ability to stand, sit, walk, bend, reach, stoop, squat, kneel, climb, crouch, twist, push, pull, and carry items frequently; lift up to 50 lbs.
• Environmental Conditions & Travel: The employee is regularly exposed to a manufacturing environment where the noise level is moderate to high and personal protective equipment such as hard hats, safety glasses, ear plugs, and steel-toed shoes are required. This position may face exposure to some high-heat areas, variances in temperature, exposure to smells, fumes, working around mechanical parts.
• Travel: Limited.