Technical Service Manager

About the role

We are looking for a Technical Service Manager to join our Bluefors Chicago Lab in Chicago, IL. This is an exciting opportunity for someone with a strong technical background, a passion for customer success, and an interest in advancing cutting-edge scientific research.

Responsibilities

• Manage the daily technical operations of the Bluefors Chicago Lab
• Serve as the primary technical contact for customers utilizing Bluefors laboratory services
• Provide technical sales support by aligning Bluefors Lab capabilities with customer requirements
• Develop and expand the Bluefors laboratory service concept
• Build relationships with quantum technology companies, universities, and research organizations
• Collaborate with Production, R&D, Planning, and suppliers to deliver technical solutions
• Aid customers in optimizing cryogenic measurement setups
• Act as a technical consultant while customers configure and execute measurements
• Continuously improve laboratory infrastructure and operational processes
• Ensure compliance with Quality, Environmental, Health, and Safety (QEHS) standards
• Represent Bluefors at customer meetings, conferences, and industry events
• Support business development initiatives and laboratory growth

Requirements

• Master's or Ph.D. degree in Physics, Applied Physics, Engineering, or a related technical field
• Demonstrated knowledge of quantum technology and cryogenic systems
• Minimum of 1–2 years of experience executing measurements on Bluefors systems
• Hands-on experience with dilution refrigerators
• Experimental knowledge of at least one millikelvin (mK) measurement application, including: Superconducting quantum circuits, Quantum dots, Ultralow temperature detectors, Other closely related cryogenic research applications
• Ability to interpret technical drawings and engineering documentation
• Experience with ERP and/or CRM systems preferred
• Strong customer service and technical consulting skills
• Ability to work in the United States
• Willingness to travel and represent Bluefors at customer sites and industry events

Qualifications

• Excellent communication and presentation skills
• Excellent command of English, both written and spoken

Skills

• Strong technical problem-solving abilities
• Strong organizational and time management abilities
• Strong interpersonal and relationship-building skills
• Experience supporting research laboratories or scientific instrumentation
• Experience working independently while collaborating within multidisciplinary teams
• Positive, hands-on approach to problem-solving
• Adaptability in a fast-paced technology environment
• Passion for continuous learning and innovation

Benefits

• Competitive benefits package including health, dental, vision, 401(k), employee share program, flexible work arrangements, professional training, and Paid Time Off (PTO)

Pay

$110,000 – $150,000 annually

Schedule

Full-time position