Chocolatier - Anaheim

About the role

The Restaurant/Retail Associate performs all restaurant and retail duties, merchandising, stocking, and providing excellent guest service while selling Ghirardelli’s premium chocolate line. The role requires high energy, reliability, a strong work ethic, and the ability to work all shifts, including nights and weekends. Previous retail experience is desirable.

Responsibilities

• Provide exceptional guest service.
• Effectively manage cash handling and credit card processing according to company procedures.
• Assemble proprietary retail items per recipe guidelines.
• Maintain adequate supply of retail products on the sales floor and in back stock.
• Ensure all products are appropriately priced and signed per company guidelines.
• Keep the sales floor clean, well‑arranged, and properly displayed.
• Maintain detailed knowledge of all products, pricing, and company history.
• Use product knowledge to satisfy guest inquiries and create up‑sell opportunities.
• Gift‑wrap items as needed per company standards.
• Follow food‑safety guidelines; keep tables, serveware, floors, and trash receptacles clean and sanitary.
• Stock fountain and condiment supplies on the sales floor and behind the fountain area.
• Maintain a clean and orderly stockroom.
• Clean windows and mirrors when smudged or when directed by a supervisor/manager.
• Maintain guest and employee washing facilities in good working order and clean condition.
• Set up, maintain, and break down the fountain area; replenish toppings and fountain items throughout the day, minimizing food waste.
• Maintain proper levels of all required ice‑cream flavors and stay current on fountain product knowledge.
• Work as a “Topper” or “Scooper” as needed.
• Perform semi‑table service to enhance overall guest satisfaction.
• Maintain candy‑making equipment and supplies in good working order and follow all recipes.

Requirements

• Must be at least 18 years old.
• High school diploma preferred.
• Ability to work all shifts, including nights and weekends.

Skills

• Basic math computation skills.
• Strong oral and written communication skills.
• Ability to work with little or no supervision.
• Ability to work with a diverse team and handle adversity professionally.
• Effective time‑management abilities.
• Maintain a pleasant demeanor and provide superior guest service.
• Ability to operate a dishwashing machine.

Pay

• Starting pay: $21.50 per hour.
• Holiday pay: 1.5 × regular rate for worked holidays.
• Quarterly bonus opportunity.

Schedule

• Monday – Thursday: 11:00 am – 9:00 pm
• Friday: 11:00 am – 10:00 pm
• Saturday & Sunday: 10:00 am – 10:00 pm
• Shifts may include up to 2 hours before or after store hours for prep/cleaning.

Benefits

• Free sundae or shake on every shift.
• Employee discount: 50 % off all merchandise.