Chiller Technician

West Techs Chill Water Specialist is a trusted provider of commercial and industrial HVAC services, specializing in chiller installations and repairs, boiler systems, cooling towers, preventative maintenance, air conditioning services, and temporary cooling solutions.

About the role

The Chiller Service Technician plays a critical role in maintaining and servicing commercial HVAC equipment. This position involves diagnosing system issues, performing repairs, conducting preventative maintenance, and ensuring customer equipment operates efficiently and reliably. Success in this role requires advanced troubleshooting abilities, sound decision-making skills, and professional customer interaction.

Responsibilities

• Inspect, troubleshoot, repair, and maintain commercial and industrial HVAC equipment, including:
  • Air-cooled chiller systems
  • Water-cooled chiller systems
  • Cooling towers and associated components
  • Boiler systems
  • Pumping equipment
  • Air handlers and ventilation systems
  • Split-system equipment and rooftop package units
• Assess equipment performance and recommend repair or replacement options when appropriate
• Research OEM-approved replacement parts and service procedures
• Provide customers with clear explanations of system conditions, repair recommendations, and available solutions
• Participate in the company's on-call emergency response rotation
• Maintain company-issued vehicles, tools, and inventory in a clean and organized condition
• Complete detailed electronic service documentation, including:
  • Labor and time reporting
  • Service diagnostics and repair notes
  • Equipment information and history
  • Customer authorizations and approvals
• Coordinate regularly with dispatch personnel, service support staff, and management teams
• Utilize company software, tablets, and mobile technology for work order management, documentation, and reporting

Requirements

• 3 to 5 years of commercial chiller service experience with verifiable professional references
• Strong understanding of commercial and industrial HVAC equipment, controls, and diagnostic processes
• Ability to evaluate equipment life expectancy and determine cost-effective repair versus replacement solutions
• Excellent customer relations and communication skills
• Self-motivated with the ability to lead and make decisions in the field when necessary
• Universal EPA Certification is required
• Ability to travel to customer job sites as assigned
• Maintain a professional appearance and positive attitude while representing the company
• Demonstrated ability to work independently and manage service assignments with minimal supervision
• Strong written communication skills with the ability to produce accurate service documentation

Benefits

• Comprehensive Medical, Dental, and Vision Coverage
• Short-Term Disability Insurance
• 401(k) Plan with Employer Matching Contributions
• Paid Vacation Time
• Paid Sick Leave
• Company-Paid Holidays

Pay

$40.00 - $60.00 per hour (based on qualifications, industry experience, certifications, technical proficiency, and overall performance)

Schedule

• Standard schedule: Monday through Friday, 8:00 AM to 5:00 PM
• One-hour unpaid lunch period each workday
• Participation in a rotating after-hours emergency service schedule is required
• Additional hours, including evenings and weekends, may be required to meet customer and operational demands

Direct Supervisor: Service Manager