Children's Services Manager

Position Overview

The Children’s Services Manager supervises the childcare/children’s services program to ensure adequate services to child victims/survivors of family violence and sexual assault in the shelter facility.

Essential Duties and Responsibilities

• Provide supervision, support, and structure for the childcare program to include safety.
• Hands‑on assistance in childcare to provide adequate care for the children.
• Provide guidance to the childcare providers with concerns that may be faced in the childcare program, i.e., interpersonal behaviors with children and engagements with parents and volunteers.
• Ensure that all agency/program policies and procedures are followed during all childcare/children’s services activities.
• Develop and make recommendations for childcare procedures as needed.
• Ensure each new parent has completed orientation for childcare within 72 business hours of intake.
• Complete an individual assessment for each parent and child, four years of age and older.
• Assist with parenting avenues, including giving resources, guidance with parent/child healthy development, and appropriate discipline techniques.
• Provide ongoing monitoring of project outcomes and the continuous implementation of enhancements to the childcare/children’s services program.
• Assist with school enrollments and transportation to the appropriate school for enrollment and provide parents with Texas law and education requirements.
• Maintain the weekly schedule for childcare and monthly calendar of program activities/services; build and enhance external relationships that benefit the childcare/children’s services program.
• Serve as the agency’s CPS liaison for residential clients.
• Maintain accurate documentation and records of children’s services, activities, and enrollments.
• Oversee coordination of events, workshops, and programs for children’s services.
• Collaborate with other service providers to get the best results possible for each family.
• Coordinate monthly field trips for the children in childcare, including reservation of an agency vehicle for transportation.
• Maintain knowledge regarding agency objectives, activities, and client assistance resources.
• Consult the supervisor regarding any critical situations within the department.
• Serve in the appropriate step in the dispute resolution process for staff, volunteers, and clients.
• Serve as Manager‑on‑Call monthly to assist staff with concerns after hours and on weekends.
• Assist with providing shelter and hotline coverage.
• Provide crisis intervention assistance to residents and prospective residents.
• Be knowledgeable of community resources; attend assigned networking meetings monthly.
• Serve as the Volunteer Supervisor by training and engaging volunteers and service providers.
• Other duties as assigned.

Qualifications

• Minimum of 1 year of prior childcare experience.
• Minimum of 1 year prior experience in management.
• First Aid Certified/CPR certified or willing to obtain certification within the specified timeframe.

Education and Other Requirements

• Minimum of a 4‑year degree or comparable experience.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record, automobile insurance coverage, be insurable, and have at least three years of verifiable driving experience.
• Provide and maintain personal automobile insurance.
• Ability to endure tasks that require mobility and keep up with the demands of active children.
• Ability to lift/carry/move a minimum of 40 lb. for an extended distance.

Job‑Specific Competencies

• Complete all required training for minimum childcare standards for shelter programs.
• Have a working knowledge of child abuse laws, current Texas laws, and local justice systems.
• Management of staff and volunteers, including scheduling, on‑the‑job training, professional growth, and employee documentation.
• Ability to demonstrate leadership, communication, and problem‑solving skills that encourage and empower residents to seek remedies for positive changes.
• Ability to demonstrate critical thinking skills to assist staff with in‑the‑moment issues.
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crises.
• Understand residential programs and the dynamics of communal living.

Pay

$50,000 per year ($24.04 per hour)

Schedule

40 hours weekly minimum; flexibility to work both business hours (8:00 am – 5:30 pm) and untraditional hours, including weekends, as needed to achieve program objectives.