Children's Hospital House Supervisor

About the role

Facilitates the flow of patients 24/7 by monitoring the status of and coordinating bed assignments. Manages staff to ensure efficient operations.

Responsibilities

• Using available data, make appropriate administrative decisions regarding complex, predictable and unpredictable situations affecting the hospital, such as public relations, patient care, medical-legal, financial issues, bed coordination, etc.
• Validate decisions, when necessary, with the House Supervisor.
• Initiates appropriate actions in emergency situations such as: power failure, disaster, fires, etc.
• Keeps House Supervisor informed of status.
• Manages public relations matters regarding media inquiries concerning patients and unusual events.
• Assists staff in nursing and other departments to resolve problems that impact the delivery of patient care.
• Collaborates with the department director as necessary.
• Keeps management informed regarding the situation and its outcomes as appropriate.
• Consistently provides current bed status of all units and patients to the Emergency Department physician, Med-Com, and MARS so that patients can be accepted for transfer as expeditiously as possible.
• Assessment of bed availability and/or direct admissions to determine transfer status.
• Coordinates transfers from outside facilities and Emergency Department using clinical expertise for patient placement.
• Assesses the unit's activity level during rounds.
• Confers with the unit Charge Nurse regarding unusual patient care situations or other concerns voiced.
• Assists the Charge Nurse in resolving complex problems related to staff performance, inappropriate behaviors or other problems involving patients, visitors, or staff.
• Receives report defining the unit activities that may impact house wide staffing needs and makes preliminary staffing plans as appropriate.
• Assigns Resource Pool and Per Diem staff to best meet staffing needs.
• Assists the Manager or designee in arranging appropriate staffing, such as calling in additional unit staff or enforcing Staffing Adjustment Guidelines.
• Assesses the need for re-assignment of staff and makes those re-assignments.
• Collaborates with operational support departments (housekeeping, transport, etc.) to maximize patient throughput.
• Displays expertise when assisting with clinical nursing issues and consults with other professionals as the need arises.
• Negotiates decisions with physician, visitors, staff and others in a professional manner that staff can emulate.
• Conducts patient rounding and facilitates service recovery in a timely manner.
• Responds to emergency pages, assesses the need for additional help, coordinates plan for patient transfer, if necessary, and ensures family support.
• Works in conjunction with House Supervisor to complete fitness for duty requirements.
• Participates in Performance Improvement/Quality Improvement activities as appropriate.

Qualifications

Minimum qualifications:

• Current license to practice Registered Professional Nursing in West Virginia.
• Obtain certification in Basic Life Support within 30 days of hire date.

Preferred qualifications:

• Specialty certification in nursing administration or specialty.
• Five (5) years' nursing experience, preferably in a hospital setting.

Skills

• Strong organizational skills and attention to detail.
• Ability to work with minimal supervision.
• Excellent