Childcare Subsidy Program Administrator

Compensation & Benefits

Estimated Starting Salary Range: $20–$22 per hour (pay commensurate with experience). Full‑time benefits include Medical, Dental, Vision, 401(k) and other possible benefits as provided. Benefits are subject to change with or without notice.

Responsibilities

• Provides program participants and childcare providers with overview of subsidy program.
• Assists participants and childcare providers with application package completion.
• Verifies application documentation and provides determination on employee eligibility in accordance with program requirements.
• Reviews invoices in accordance with program requirements.
• Answers employee and provider verbal and written inquiries.
• Maintains appropriate records and program documents.
• Reviews eligibility changes in both the employee and vendors to maintain compliance in accordance with program requirements.
• Coordinates and prepares documentation for program audits as required.
• Administers customer service delivery related to childcare subsidy programs and troubleshooting with the appropriate parties as necessary.
• Coordinates open enrollment.
• Performs other job‑related duties as assigned.

Qualifications

• Associate degree and 4 years of professional experience in administering benefit/subsidy programs, or an equivalent combination of education and experience.
• Experience with eligibility determinations and serving in an employee‑facing role strongly preferred.
• Excellent verbal and written communication skills.
• Excellent attention to detail.
• Excellent customer service skills.
• Ability to provide excellent customer service to program participants and childcare providers.
• Ability to maintain confidentiality of personally identifiable information.
• Knowledge of principles and procedures regarding benefit administration or subsidy programs.
• Ability to understand and follow policy guidelines.
• Knowledge of principles and processes for providing customer service and personal services.
• Ability to pass a Tier 1/Low Risk personnel security investigation.
• Must pass pre‑employment qualifications of Cherokee Federal.

Company Information

CNFC provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNFC is part of Cherokee Federal – a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.