Child Welfare Readiness Liaison

About the role

This position serves as a Child Welfare Readiness Liaison, facilitating meetings, conferences, and other activities to support County Child Welfare staff during the implementation of the statewide Child Welfare Information System (CWIS).

Responsibilities

• Facilitate meetings, conferences, and other activities to advocate for, and foster effective communication with state and county staff regarding CWIS concerns impacting or related to Child Welfare.
• Coordinate with other CWIS business, policy, and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the CWIS, escalating issues as necessary.
• Guide new users as they navigate and submit data into the new system, using policy subject matter expertise regarding NC Child Welfare, knowledge of CWIS/NC FAST functionality, and understanding of how counties provide delivery of services.

Requirements

• Excellent written and verbal communication skills.
• Change management.
• Microsoft Suite (including, but not limited to PowerPoint, Excel, & Outlook).

Preferred skills

• Knowledge of Child Welfare policy.
• SharePoint.
• JIRA.

Benefits

Travel expenses are reimbursed using the state's protocol for submitting expenses after travel. The contractor will, at the direction of management, either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.