Child Welfare Consultant- Durham, NC/Hybrid

About the role

The NC Department of Health and Human Services seeks contract resources to prepare and provide support for County Child Welfare staff during the implementation of the statewide Child Welfare Information system (CWIS). This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead, this position will facilitate meetings, conferences, and other activities to advocate for, as well as foster and maintain effective communication with state and county staff regarding CWIS concerns impacting or related to Child Welfare. This role may coordinate with other CWIS business, policy, and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the CWIS and/or escalate to management as they arise. This position uses policy subject matter expertise regarding NC Child Welfare, knowledge of CWIS/NC FAST functionality, as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system. This position requires significant travel throughout the state. Extensive statewide travel up to 90% of the time is required; travel may include some evenings and weekend days.

Responsibilities

• Facilitate meetings, conferences, and other activities to advocate for and foster effective communication with state and county staff regarding CWIS concerns impacting Child Welfare.
• Coordinate with CWIS business, policy, and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within CWIS and escalate to management as needed.
• Apply NC Child Welfare policy expertise, CWIS/NC FAST knowledge, and understanding of county service delivery to guide new users in navigating and submitting data into the new system.

Requirements

• Excellent written and verbal communication skills.
• Change management experience.
• Proficiency with Microsoft Suite (PowerPoint, Excel, Outlook).

Skills

• Knowledge of NC Child Welfare policy.
• Experience with SharePoint.
• Experience with JIRA.

Benefits

• Travel expenses reimbursed according to state protocol.
• Mileage reimbursement for personal vehicle use (or option to ride with a state‑vehicle driver).
• Per diem paid directly to the contractor.
• Most hotel expenses direct‑billed through the state.