Child Support Specialist

Job Summary

Kenosha County is seeking a Child Support Specialist to join its Child Support Services team. This role offers a challenging and rewarding career that positively impacts the well-being of children and families.

Position Summary and Job Duties

• Utilize administrative tools and court actions to establish, collect, modify, and enforce child support and medical support orders.
• Communicate with parents, caretakers, staff in other county departments and agencies, and partner organizations, providing resources and referrals.
• Analyze data, conduct investigations, prepare legal pleadings, and utilize various state and federal computer systems, databases, and reports.
• Perform filing of court actions/court preparation; draft, file, and initiate service of legal documents.
• Enforce child support orders through judicial and administrative actions.
• File actions with the court through the WiKIDS/CCAP e-filing interface.
• Perform locate efforts for non-custodial parents utilizing various locate tools and databases.
• Maintain communication with clients, co-workers, other departments, and partner agencies.
• Communicate with non-custodial parents who are unemployed or underemployed and refer them to employment and training programs to increase their ability to pay child support.
• Recommend cases for possible criminal non-support prosecution.
• Process incoming and outgoing intergovernmental cases.
• Support parents who have disclosed domestic abuse and inform them of safety options.
• Perform other work as required or assigned.

Knowledge and Skills

• State and federal law as it applies to family matters, including intergovernmental policies.
• Kenosha County Circuit Court rules and court procedures.
• Legal terminology, legal documents, and legal writing proficiency.
• Federal case closure guidelines and timelines.
• Family law and state/county policy as it pertains to Child Support, Juvenile Court, substitute care, guardianship, and paternity.
• Knowledge of Kids Information Data System (KIDS), WiKIDS, Child Support Online Services (CSOS), Control-D, CARES/Cares Worker Web (CWW), and Circuit Court Access (CCAP).
• Customer service, both internally and externally.
• Typing, writing, drafting legal documents, organization, and analysis.
• Evaluation and case management processes and techniques, interviewing techniques, investigation, research, and management of case files and computer records.
• Critical thinking and problem solving.
• Time management, multi-tasking, and prioritization.
• Understanding the court process and local judiciary structure.
• Work with printing machines, photocopiers, electronic files, and paper files.
• Display persistence, ingenuity, and adaptability.
• Display empathy and patience and use active listening.
• Communicate effectively with other team members, supervision, attorneys, partner agencies, and the public.
• Quickly gather, organize, and evaluate data to meet deadlines.
• Effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.
• Adhere to strict confidentiality guidelines, safeguard Personally Identifiable Information (PII), and follow computer security guidelines.

Education, Training, And Experience

• Required: Associate degree in human services or related field, one to two years of experience in a publicly funded agency or field related to Human Services.
• Prioritizing: Bachelor’s degree in human services or related field, three to five years of experience in Child Support or Human Services related field with direct client contact, or any combination of education, training, and experience which provides the required knowledge, skills, and abilities.

Other Job Requirements

• Ability to become a Notary Public within six months of employment and maintain thereafter.
• Valid driver’s license and acceptable driving record.
• Regular attendance and punctuality.

Benefits

• Health, dental, and vision insurance effective first of month following 30 days of employment with the ability to reduce premium contribution through participation in a wellness program.
• Flexible Spending Accounts.
• Employee Assistance Program.
• Paid Time Off.
• Paid Volunteer Time.
• Twelve Paid Holidays.
• Retail Plan: Participation in the Wisconsin Retirement System, which includes county-paid life insurance.

Physical Demands

• Light physical demands, such as exerting up to 25 pounds of force occasionally, and up to 10 pounds of force frequently.

Selection Process

• Application Review – Qualifying.
• Qualifying Oral Interview – Qualifying.
• FBI Fingerprinting and Background Investigation – Qualifying.
• Drug Screen – Qualifying.

Additional Information

• Kenosha County is a Wisconsin Retirement System participating employer. Your participation is required, which includes an employee contribution.
• The pay grade for this position is NE8 (Min. $23.90 – Max. $30.41).
• We are located in Kenosha County, an expanding community along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago.
• To learn more about Kenosha County Child Support, please visit: https://www.kenoshacountywi.gov/289/Child-Support.
• To apply, applications must be submitted no later than Tuesday, September 8, 2026, at 12:00 noon.