Child Support Professional - 00321 - Mon-Fri 4PM-12AM

At WellLife, we believe every young person deserves the dignity, respect, and support to grow, heal, and thrive. Our Child Support Professionals are compassionate, dedicated members of the Community Residence Program team, creating a safe and therapeutic environment for children and adolescents.

About the Role

The Child Support Professional is a compassionate and dedicated member of the Community Residence Program team, responsible for helping create a safe, structured, and therapeutic environment for children and adolescents with serious emotional disturbances. Reporting to the Program Supervisor/Social Worker and the Program Director, this individual plays a vital role in providing direct care, emotional support, and guidance to residents through daily routines, structured activities, and meaningful relationships. The Child Support Professional works to promote positive behaviors, model healthy coping skills, and foster personal growth and independence in each youth. This position requires patience, consistency, and a trauma-informed approach that balances empathy with accountability while maintaining the highest standards of professionalism and care.

Responsibilities

• Provide individualized supervision and care for each resident, ensuring their safety, well-being, and emotional stability
• Demonstrate positive behaviors and embody the program's core values to influence residents constructively
• Utilize strength-based and trauma-informed techniques to foster resilience, build trust, and help residents identify and use their personal strengths
• Teach and support residents in daily living, social, and independent living skills, documenting progress and celebrating accomplishments
• Contribute to a nurturing and structured therapeutic milieu that encourages emotional regulation, positive social interaction, and personal growth
• Promote a home-like environment by participating in household routines and responsibilities such as cleaning, meal preparation, laundry, shopping, and organization, alongside residents
• Participate in treatment and service planning meetings, contributing observations and insights to align care strategies with each resident's goals
• Apply trauma-sensitive approaches in all interactions, recognizing and responding to the emotional needs and triggers of each youth
• Accompany and transport residents to appointments, school, and recreational activities, maintaining safety and supportive engagement throughout
• Encourage and facilitate family involvement when appropriate, maintaining collaborative and supportive relationships with families to promote reunification and stability
• Provide informal counseling, mentorship, and emotional support to help residents build coping strategies, communication skills, and confidence
• Follow established protocols to support residents in adhering to prescribed medication schedules under supervision of clinical staff
• Assist residents in managing emotions and behaviors, intervening calmly and effectively during crises or conflicts, and documenting all incidents promptly
• Complete all required reports, logs, and documentation accurately and on time, maintaining compliance with program and OMH standards
• Participate in maintaining a clean, organized, and safe living environment; coach residents in household responsibilities
• Attend staff meetings, training sessions, and special events, including the annual Family Bonds Retreat, contributing to a positive and collaborative team culture
• Perform additional tasks as assigned, demonstrating flexibility, teamwork, and commitment to the mission of providing comprehensive, compassionate care to youth and families

Qualifications

• High School Diploma or equivalent (required); Associate's degree in human services or related field preferred
• Experience working with children with emotional or behavioral needs (preferred)
• Valid New York State driver's license (required)
• Patience, empathy, and a strong commitment to supporting youth through their personal growth and recovery journey

Benefits

• Competitive hourly rate based on experience
• Medical, dental, and vision insurance
• 401k retirement plan with matching
• Paid time off, holidays, and personal days
• Free and low-cost gym and wellness access and support
• Ongoing professional development and career advancement opportunities
• Direct impact on the lives of youth and their families
• Collaborative team environment that values your contributions

About WellLife Network

WellLife Network is one of the region's most impactful nonprofit human services organizations, serving more than 25,000 individuals each year. Our work spans behavioral health, developmental disabilities, addiction recovery, housing, employment, and family support.