Child Support Professional - 0009Z - Sun-Thurs 11PM-7AM

About the Role

The Child Support Professional is a compassionate and dedicated member of the Community Residence Program team, responsible for helping create a safe, structured, and therapeutic environment for children and adolescents with serious emotional disturbances. This role involves providing direct care, emotional support, and guidance to residents through daily routines, structured activities, and meaningful relationships. The position requires patience, consistency, and a trauma-informed approach that balances empathy with accountability while maintaining the highest standards of professionalism and care.

Responsibilities

• Individualized Resident Care: Provide personalized supervision and support to each resident, ensuring their safety, well-being, and emotional stability.
• Behavioral Modeling: Consistently demonstrate positive behavior, professionalism, and respect, serving as a role model for residents and reinforcing the program’s core values.
• Strength-Based Practices: Utilize strength-based and trauma-informed techniques to build trust, promote resilience, and help residents identify and use their personal strengths.
• Skill Development: Teach and support residents in daily living, social, and independent living skills, documenting progress and celebrating accomplishments.
• Therapeutic Environment: Contribute to a nurturing and structured milieu that encourages emotional regulation, positive social interaction, and personal growth.
• Household Management: Promote a home-like environment by participating in household routines and responsibilities such as cleaning, meal preparation, and organization, alongside residents.
• Service Planning: Participate in treatment and service planning meetings, contributing observations and insights to align care strategies with each resident’s goals.
• Trauma-Informed Care: Apply trauma-sensitive approaches in all interactions, recognizing and responding to the emotional needs and triggers of each youth.
• Transport and Supervision: Accompany and transport residents to appointments, school, and recreational activities, maintaining safety and supportive engagement throughout.
• Family Engagement: Encourage and facilitate family involvement when appropriate, maintaining a collaborative and supportive relationship with families to promote reunification and stability.
• Counseling Support: Provide informal counseling, mentorship, and emotional support to help residents build coping strategies, communication skills, and confidence.
• Medication Management: Follow established protocols to support residents in adhering to prescribed medication schedules under supervision of clinical staff.
• Behavioral Support: Assist residents in managing their emotions and behaviors, intervening calmly and effectively during crises or conflicts, and documenting all incidents promptly.
• Reporting and Documentation: Complete all required reports, logs, and documentation accurately and on time, maintaining compliance with program and OMH standards.
• Residential Upkeep: Participate in maintaining a clean, organized, and safe living environment; coach residents in household responsibilities such as cleaning, laundry, shopping, and meal preparation.
• Program Participation: Attend staff meetings, training sessions, and special events, including the annual Family Bonds Retreat, contributing to a positive and collaborative team culture.
• Other Duties: Perform additional tasks as assigned, demonstrating flexibility, teamwork, and a commitment to the mission of providing comprehensive, compassionate care to youth and families.

Requirements

• A High School Diploma or equivalent (required); Associate’s degree in human services or a related field preferred.
• Experience working with children with emotional or behavioral needs (preferred).
• A valid New York State driver’s license (required).
• Demonstrated patience, empathy, and a strong commitment to supporting youth through their personal growth and recovery journey.

Benefits

• Compensation: Competitive hourly rate based on experience.
• Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
• Work-Life Balance: Paid time off, holidays, and personal days.
• Wellness Program: Free and low-cost gym and wellness access and support.
• Training & Growth: Ongoing professional development and career advancement opportunities.
• Meaningful Work: Direct impact on the lives of youth and their families.
• Supportive Environment: A collaborative team that values your contributions.

About WellLife Network

WellLife Network is one of the region’s most impactful nonprofit human services organizations, serving more than 25,000 individuals each year. Our work spans behavioral health, developmental disabilities, addiction recovery, housing, employment, and family support.