Child Support Enforcement Specialist
Description of Work
This position provides strong customer service and detailed support within the child support system while interpreting federal, state, and program regulations. You oversee multiple enforcement programs, answer the BCSE Helpline, and review paternity forms to ensure accuracy. You will have an opportunity to utilize your strong Microsoft Office skills, your ability to manage multiple priorities, and your positive, team-oriented approach.
Responsibilities
- Customer Support: Provide assistance to callers and partners by answering questions and explaining child support processes
- Case Review: Examine documents and information to ensure accuracy and compliance with program standards
- Intergovernmental Work: Process interstate requests, forms, and packets in accordance with required rules and time frames
- Program Guidance: Educate agencies, staff, and the public on policies, procedures, and paternity requirements
- Record Handling: Manage, track, and update records, forms, and data while maintaining confidentiality
- System Usage: Use multiple software systems and databases to research information and verify case details
Schedule
- Full-time employment, 37.5 hours per week
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch
- Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week after successful completion of a probationary period. You will report to the office 5 days per week during the probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Minimum Experience and Training Requirements
- Four years of experience in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information; or
- A bachelor's degree; or
- An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Other Requirements
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
Legal Requirement
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans
Pennsylvania law (51 Pa. C.S.7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS)
711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
Examination Information
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.
- You must provide complete and accurate information or: your score may be lower than deserved; you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.