Child Support Assistant

Why Join?

The Contra Costa County Department of Child Support Services (DCSS) has received multiple program awards for their hard work and outstanding achievements within the program. They are looking for individuals who will continue this standard of excellence. DCSS supports its customers so that children can receive the emotional and financial support they need to thrive. DCSS assists families by establishing, collecting, and distributing child and medical support for minors. The Department's work is an important part of California's effort to nurture and protect children.

What You Will Typically Be Responsible For

• Organizing physical and electronic documents
• Data entry
• Interacting with the public
• Using various resources to locate case information
• Participating in team/department projects
• Navigating various applications, databases, and online systems

Why You Might Love This Job

• You will make a difference in the lives of children and their families.
• You will work with people who are passionate about their work.
• You will be part of a supportive office culture that values growth and education.

Challenges You Might Face

• You will be expected to balance multiple priorities and demands.
• Some of the customers you will work with are in emotionally challenging situations.
• Child Support work is subject to state and federal guidelines, which may include strict timeframes.

Required Competencies

• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Customer Focus: Attending to the needs and expectations of customers
• Using Technology: Working with electronic hardware and software applications
• Professional & Technical Expertise: Applying technical subject matter to the job
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Mathematical Facility: Performing computations and solving mathematical problems
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Self-Management: Showing personal organization, self-discipline, and dependability
• Adaptability: Responding positively to change and modifying behavior as the situation requires

Qualifications

• Education: Possession of a high school diploma, G.E.D. equivalency, or high school proficiency certificate.
• Experience: One year of full-time clerical experience which must have included public contact, interviewing, and processing legal documents.

Hiring Process

• Application Filing and Evaluation
• Online Multiple-Choice Test
• Hiring Interview

Equal Employment Opportunity

Contra Costa County is committed to providing equal access and opportunity to qualified individuals with disabilities in its employment practices. If you believe you may anticipate needing reasonable accommodation, please visit our job seeker resources page at: Special Testing Accommodations | Contra Costa County, CA Official Website.