Child Crisis Intake Counselor

Essential Job Functions

• Provides telephone screening for people who call SCS seeking crisis services for youth.
• Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records related documentation accurately in the CMHC electronic health record (EHR) database.
• Determines client eligibility for services and verifies insurance coverage.
• Maintains and uses written clinical criteria and protocols to assess callers for emergency risk demonstrating knowledge and competency in effective triage and intervention.
• Consults with team members and other SCS staff regarding clinical situations with specific clients as appropriate and effectively routes/transitions for follow up as needed.
• Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.
• Schedules and reschedules initial appointments.
• Provides information about community resources.
• Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made.
• Performs other duties as assigned.

Education

• Bachelor’s degree in Social Services, Human Behavior Sciences or related field of study.
• Experience: 1 year full-time experience working with individuals who receive services for treatment of a mental health, substance abuse, intellectual disability, or physical health condition.
• Minimum of one year experience in social services with child and family focused social services experience preferred.
• Crisis counseling experience preferred.

Skills

• Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required.
• Electronic Health Record (preferably Avatar) preferred.
• Highly effective listening, retention, communication and relay of essential information skills in a supportive, responsive, client and service focused environment are essential.
• Basic office support (e.g. - filing, record keeping, etc.) are required.

Physical Demands

• Position has no unusual physical demands.
• Occasional minor discomforts from the continual use of a video display terminal.