Chief Transformation Officer (CTrO)

Key Responsibilities

• Lead the County’s enterprise transformation agenda aligned with Commissioners’ and executive priorities.
• Provide strategic direction for OISP, integrating strategy, data, and delivery functions.
• Oversee performance management, strategic planning, and evidence-based budgeting alignment.
• Lead enterprise innovation, service redesign, and digital service delivery initiatives.
• Champion human-centered and resident-centered approaches to government.
• Partner with the CIO on digital enablement, data infrastructure, cybersecurity, and AI implementation.
• Lead non-technical AI governance, responsible use frameworks, and use-case prioritization.
• Oversee analytics, GIS, and data-driven insights supporting decision-making.
• Serve as a senior advisor to the DCOO, COO, CFO, County Solicitor, and Commissioners.
• Build organizational capacity for change, innovation, and continuous improvement.

Leadership & Management

• Directly oversee leadership within the Office of Innovation, Strategy and Performance.
• Establish clear operating rhythms, governance, and accountability across OISP.
• Foster a collaborative, inclusive, and learning-oriented culture.
• Develop internal talent and support career growth pathways.
• Ensure alignment and coordination across departments and with external partners.

Qualification Requirements

• Demonstrated experience leading complex organizational or enterprise transformation.
• Strong understanding of public-sector operations, strategy, performance, and analytics.
• Experience with innovation, service design, or digital transformation.
• Exceptional communication, facilitation, and executive presence.
• Able to lead multidisciplinary teams and influence across organizational boundaries.
• Strategic thinker with strong operational judgment.
• Commitment to equity, accessibility, and resident-centered service delivery.