Chief Strategy & Operations Officer

About the role

Family Service Agency (FSA) is seeking a collaborative, mission-driven Chief Strategy & Operations Officer (CSOO) to join our Executive Leadership Team. Reporting directly to the Chief Executive Officer, you will play a critical role in shaping and executing FSA's strategic vision while ensuring operational excellence across the organization. This executive leader will oversee organizational operations, human resources, compliance, risk management, and strategic initiatives that strengthen FSA's ability to serve diverse communities throughout Santa Barbara County.

This is an exciting opportunity for an experienced nonprofit or human services leader who is passionate about building strong teams, driving innovation, fostering organizational growth, and creating meaningful community impact. At FSA, we are committed to being a trauma-informed and resilience-oriented organization that values diversity, inclusion, collaboration, and the well-being of both our clients and staff.

Responsibilities

• Partner with the CEO and senior leadership to advance organizational strategy and long-term planning.
• Lead operational and human resources functions to ensure organizational effectiveness, compliance, and workforce excellence.
• Develop and strengthen systems, policies, and processes that support growth, accountability, and continuous improvement.
• Coach, develop, and support high-performing leaders and teams across the agency.
• Guide organizational budgeting, resource planning, and strategic initiatives.
• Serve as FSA's Privacy Officer, ensuring compliance with HIPAA and data privacy requirements.
• Oversee crisis response planning, preparedness, and organizational risk management efforts.
• Build and maintain strong relationships with community partners, funders, stakeholders, and public agencies.
• Represent FSA throughout the community and help identify opportunities for partnership, innovation, and expansion.

Requirements

• Strong leadership experience in human services, nonprofit management, public administration, or a related field.
• Demonstrated success leading teams, managing operations, and driving organizational change.
• Experience with strategic planning, budgeting, program development, and performance management.
• Exceptional communication, relationship-building, and problem-solving skills.
• A commitment to diversity, equity, inclusion, cultural humility, and trauma-informed practices.
• Sound judgment, integrity, adaptability, and a collaborative approach to leadership.