Chief Strategy Officer – Palm Beach Gardens Medical Center

Position Summary

The Chief Strategy Officer will be responsible for overseeing the business and strategic planning and marketing integrity of The Hospital. He/she will have responsibility for advancing the Hospital's short- and long-term business growth plans and the development and implementation of hospital business strategy and market position. Serving as chief strategy spokesperson for The Hospital, the Chief Strategy Officer oversees the strategic and business planning functions for the facility. In addition, this person will lead Business Development related activities for the hospital.

Key Responsibilities

• Leads in development and implementation of facility business strategy

  • Develops and implements strategy which leads to improvement in market share consistent with Tenet Healthcare’s mission and core values.
  • Uses data to analyze market dynamics, trends and competition and implements strategies to meet market demand.
  • Affirms market development strategy and industry trends as appropriate, leading to the generation of innovative ideas to improve current business plan and achieve desired results.
  • Demonstrates exceptional financial management and analytical skills while leading the annual business planning process and preparing forecasts.
  • Effectively advises CEO in the development and execution of short- and long-term strategies.
  • Establishes and influences others to achieve goals, targets and metrics consistent with strategic and operational objectives.
  • Demonstrates excellent formal presentation and interpersonal communication skills that result in understanding of, and commitment to, strategic initiatives.
  • Leads senior executive team in advancing the facility’s short- and long-term strategic plans.

• Aids in Service Line Development

  • Identifies, evaluates, and gains consensus for development of new or expansion of current inpatient and/or outpatient services and programs based on lack of current supply, quality, growth and/or service in the market.
  • Works in collaboration with hospital/department leaders to develop strategic service lines ensuring physician engagement to achieve desired results in quality, service, operations and financial metrics.
  • Understands all operational components necessary to implement a new or expand a current service line, including but not limited to capital, equipment, people, education, quality metrics and costs.
  • Maintains service line performance by key performance indicators (volume, outcomes, market shares, etc.).
  • Gathers competitive intelligence from the community on service line opportunities.
  • Leads discussions with physicians, community-based facilities, local payers, providers and employers to gain information related to collaboration and support for strategic initiatives and service line development/enhancement to meet the needs of the community served.
  • Collaborates with other Tenet and Tenet JV facilities (hospitals and USPI locations) to develop network opportunities and service line enhancements.

• Effectively manages the Provider Outreach Program and works to meet community need through recruitment of physicians

  • Builds targeted performance objectives for Provider Outreach team which identifies opportunities for greater collaboration to achieve common goals of better serving our shared patients.
  • Supports Provider Outreach Program priorities, identifies outreach partners across the care continuum, and develops strategies and metrics while monitoring progress to plan (E.g., physician manpower plan, progress toward service line goals and PRM activity including reach and frequency).
  • Ensures community, physician and longitudinal care partners, awareness of new initiatives and identification and remediation of service issues that may impact program development.
  • Plans, organizes and directs strategies that develop physician relationships and physician manpower plans consistent with facility service line plans and community need.
  • Collaborates with physician recruiters to fulfill community need in a manner consistent with service line requirements.
  • Maintains high visibility among physician community and earns a reputation for effectively listening and leading facility change efforts that build physician loyalty and enhance the patient experience.

• Analyzes data to make fact-based decisions and monitors variances to understand facility trends

  • Studies internal and external data trends to realize opportunities to better serve the community.
  • Identifies and vets new business opportunities based on research and analysis.
  • Maintains internal data to understand the driving forces of business variables and then implements corrective action when/where appropriate.
  • Understands and demonstrates competency utilizing all data available.

• Supports an effective consumer engagement plan and partners to ensure improvement in consumer experience

  • Executes effective marketing plans that differentiate services based on quality, service, and/or outcomes and have measurable positive ROI.
  • Leads efforts that provide consumer education around care options and collectively enhance patient experience.
  • Serves on the patient advisory, physician leadership group and patient satisfaction committees.
  • Leads an effective consumer engagement strategy, within budgeted guidelines, that creates differentiation and awareness in the facility’s market.

Organizational Leadership - Expectations & Requirements

In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:

• Builds Quality Relationships

  • Buils trust and manages conflict with key stakeholders to maintain collaborative internal and external partnerships (e.g. with staff, other departments, regional and corporate partners, physicians and the community) and engages staff in driving key decisions and initiatives.

• Communicates Effectively

  • Thoughtfully plans messages and uses a variety of methods to match communication effectively with situation and setting to engage staff and colleagues (e.g. large group, small group, 1:1).

• Influences Behaviors and Outcomes

  • Considered a trusted advisor and functional expert who builds consensus in a collaborative way; confronting difficult business decisions in a way that preserves relationships. Inspires desired behaviors and acts as a coach to others.

• Drives Organizational Performance

  • Translates complex strategies into focused and achievable goals and takes decisive action when needed (e.g. times of uncertainty, organizational transitions). Acts as a change leader and creates clarity, energy and commitment to initiatives by gaining buy-in and removing barriers.

• Exercises Critical Judgment

  • Uses a fact-based, analytical, systems-thinking approach to assessing and designing solutions by gathering input from various sources and considering the impact of decisions. Practices due diligence to critically evaluates alternatives that deliver the highest quality and service while applying risk management principles to mitigate cost and maximize revenue potential.

• Shapes Organizational Strategy

  • Builds compelling business cases and plans for strategic initiatives, creating vision, objectives, goals, and specific strategies to achieve outcomes; anticipates and adjusts for obstacles. Develops and communicates progressive organizational performance strategies that achieve a competitive advantage (e.g. productivity, quality, culture, talent, internal/external volume and revenue growth).

• Business Excellence

  • Understands the balanced scorecard and drives results to meet or exceed target in key department metrics. Focuses on streamlining and improving processes and effectively utilizes labor management tools to achieve budgeted staffing targets. Drives high quality in a cost conscious manner, understands key clinical components and regulatory requirements and inspires a culture of compliance.

• Care

  • At the center of caring is empathy. Leaders connect with others and learn how to individualize care based on circumstances. Always treating all with respect while showing personal humility.

• Serve

  • Servant leadership enables achievement of higher purpose. Always keeping those we serve at the center to provide priorities. Success that is shared will create momentum that engages all colleagues.

• Share

  • Always connecting people with the plan and creating positive relationships. Frequent honest communication creates an inclusive high-performance environment.

• Adapt

  • Agility in the face of continuous change defines leadership. Encouraging risk and experimentation enables people to be innovative in the face of the evolving marketplace.

• Learn

  • Leaders are inspired by curiosity and learning, seeking to develop themselves and others. They reflect on their experience and are eager to find new sources of knowledge to increase their effectiveness.

• Achieve

  • Through prioritization based on our overall aligned direction, leaders focus resources on things that are most relevant for the organization and communities served. Focusing on the future and acting without ambiguity create a climate of accomplishment.