Chief Revenue Cycle Officer

Primary Responsibilities

• Develop strategic plan for HMFP’s revenue cycle operations that supports the aspirational goals and business objectives for the organization and aligns with HMFP’s overall vision and mission to enhance patient experience and improve overall revenue cycle performance.
• Effectively guides the implementation of strategic initiatives for the organization for revenue cycle functions by gaining internal alignment with key stakeholders on proposed strategies, tactics, and implementation approach to achieve desired operational, financial, and patient satisfaction outcomes.
• Builds effective, collaborative relationships with key stakeholders across departments and vendors to develop and operationalize strategic and transformational roadmap.
• Drives revenue cycle transformation initiatives, leveraging technology, process automation, and workforce/vendor optimization to improve collections, reduce denials, and enhance financial performance.
• Creates oversight and governance structure to gain alignment on strategy and transformational agendas on key performance indicators, service level expectations, and process accountability.

Leadership

• Provides leadership and supports governance processes to result in effective, efficient, standardized, and compliant practices across HMFP.
• Serves as owner of the organization’s billing platform governance, configuration, and workflows. Lead a team responsible for system configurations, work queues, claim edits, user roles, and workflows.
• Establishes and maintains strong working relationships with HMFP Clinical and Administrative Leadership, BILH/BIDMC Revenue Cycle leadership, and fosters a strong working relationship with key strategic partners.
• Accountable for working with BILH/BILPN related to delegated functions impacting HMFP Professional Revenue Cycle including patient access, scheduling, registration related functions, financial clearance, patient liability estimates, and patient collections.
• Maintains strong understanding of revenue cycle metrics and leads organization in building plans to support operations to achieve best practice performance through strong analytical capabilities, process improvement identification, and technology enhancements.
• Champions a culture of continuous improvement and innovation, implementing best practices to enhance revenue cycle efficiency.

Overall Management

• Fosters a high-performing team as measured through the achievement of top-quartile benchmark process performance, audit and compliance results, financial goals, and employee satisfaction.
• Plans, develops, and implements new enterprise-wide approaches to maximize revenue, improve financial performance, generate cash flow, and improve operational efficiency.
• Collaborates with finance, operations, IT, and compliance leaders to integrate revenue cycle strategies with broader organization goals.
• Develops and enforces standardized policies and best practices for revenue cycle to ensure efficiency, accuracy, and regulatory performance.
• In collaboration, with ACFO, Strategic Finance & Analytics, develops the organizational framework to adopt a metric driven balanced scorecard for assessing revenue cycle and contract performance effectiveness in relation to industry benchmarks.
• Develops and manages HMFP Revenue Cycle department budget and staffing for HMFP Enterprise.
• Develops targeted strategies to improve patient satisfaction with the revenue cycle and patient billing process.
• Provide advisory and operational assistance in the acquisition, development, and implementation of innovative technologies including but not limited to revenue cycle business systems.
• Maintains expertise in reimbursement methodologies and regulatory changes. Oversee the development and execution of Enterprise Revenue Cycle, to ensure alignment with HMFP’s strategic priorities and achievement of department goals.