Chief Regional Supervisor

Summary

Supervise the activities of Bus Operations Management team members statewide to operate within a given timetable and budget while maintaining service quality for NJ Transit passengers.

Roles and Responsibilities

• Captures activities of Regional Supervisors, Garage Personnel, Vehicle Maintenance Department, Security Forces, and others to maintain highest quality of bus service.
• Supervises and assigns work to Regional Supervisors. Ensures appropriate training and conducts non-agreement employee performance appraisals.
• Determines proper course of action in the event of accidents, emergencies, rail or bus service interruptions, or other unusual operation conduct. Implements contingency plans to bring situation under control.
• Controls vehicle assignments and manages Regional Supervisor vehicle fleet. Evaluates vehicle and equipment requirements and recommends necessary changes to supervisor.
• Evaluates manpower requirements and recommends changes to supervisor to ensure that adequate manpower is available to maintain quality of bus service.
• Investigates and responds to passenger complaints, both written and oral.
• Applies technical knowledge to ensure maximum usage of VMIS, Clever CAD and Radio Systems.
• Prepares and reconciles daily reports.
• Conducts regular staff meetings focused on increasing communication, motivates and promotes teamwork. Provides responsive resolution and/or action to employee issues.
• Implement a strong succession planning program to take advantage of internal talent pool.

This Position Supervises

• Regional Supervisors
• Bus Operations Information Coordinator

Education, Experience, and Qualifications

• High School Diploma, or equivalent.
• Five (5) years of experience in bus operations, to include three (3) years of bus operations supervisory experience.

Knowledge and Skills

• Demonstrated knowledge of VMIS and/or Radio Systems required.
• Strong verbal and written communication, interpersonal and critical thinking, skills required.
• Required proficiency in Microsoft Office Suite, such as Outlook, Excel, Word, and PowerPoint.
• Strong organizational skills and the ability to meet tight deadlines are required.

Certificates, Licenses, Registrations

• Valid CDL driver’s license with passenger endorsement required for field assignments.

Working Environment

• Physical Demands:
• This is a 24/7 operation.
• Employees in the title of Chief Regional Supervisors work flexible schedules, including nights, weekends, holidays and, special events as NJ TRANSIT operations dictate.
• Must be willing to respond to emergencies and work extra hours.

At NJ TRANSIT, you will enjoy a competitive salary and excellent benefit package

• Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision
• Flexible Spending Account
• Life Insurance
• Paid Leave
• Tuition Assistance
• Commuter benefits
• 401(a), 401(b), 401(k) Retirement Plans – up to 9% employer contribution

NJ TRANSIT is an Equal Opportunity Employer

This position is safety sensitive. All candidates and employees must be able to successfully pass a pre-employment drug test with a negative result and are subject to additional testing as required by the DOT/FTA Drug and Alcohol regulations.