Chief Quality Officer

About the role

The NYC Department for the Aging seeks a dynamic, strategic, and results-driven individual to serve as Chief Quality Officer. This position is crucial for ensuring the agency can continuously improve the efficiency of services provided to New York City older adults.

Responsibilities

• Establish Quality Management Systems
• Provide leadership in establishing and maintaining a robust quality management framework.
• Collaborate with senior leadership and teams to embed quality standards into daily operations.
• Promote a culture of accountability, transparency, and continuous improvement throughout the agency.
• Drive Process Improvement Initiatives
• Analyze workflows, identify and reduce inefficiencies to enhance client outcomes.
• Develop and oversee measurement tools, evaluation methods, and reporting mechanisms to assess program effectiveness.
• Establish and monitor performance indicators to track process improvements and outcomes.
• Leverage data and performance metrics to inform decision-making and assess the impact of process improvements.
• Ensure Regulatory and Compliance Leadership
• Aid senior leadership in audits, inspections, and external reviews by staying informed of evolving regulations.
• Assist in corrective action plans where applicable, including tracking and monitoring of items for completion.
• Lead and support agency efforts to maintain compliance with all applicable regulatory and oversight requirements.
• Monitor and interpret evolving regulations to ensure timely communication and implementation across the agency.
• Serve as a Quality Advisor to Senior Leadership
• Translate quality metrics into strategic insights.
• Assess current organizational performance, potential quality risks, and opportunities for improvement across the agency.
• Build a Culture of Quality
• Provide leadership to support the transformation of organizational culture to promote shared accountability, clear expectations, and a sense of individual and collective responsibility for quality outcomes.
• Lead initiatives that promote a culture of quality, accountability, collaboration, and continuous improvement throughout the agency.
• Establish and communicate clear expectations for individual and team performance related to quality outcomes.

Requirements

• Minimum Qualifications: A baccalaureate degree from an accredited college and four (4) years of satisfactory, full-time experience directing a large organizational segment or directing and controlling several small organizational segments, or performing a combination of these duties, of which at least 18 months shall have been in an administrative, managerial or executive capacity, or in supervision of professional personnel working in any of the abovementioned areas; or education and/or experience equivalent to "1" above.
• Preferred Skills: Master's degree with at least five years of experience leading quality programs; strong strategic thinking and ability to interpret data; experience in risk management, compliance, and regulatory oversight; excellent analytical and problem-solving skills focused on operational efficiency; excellent written and verbal communication skills; ability to foster a culture of accountability, collaboration, transparency, and high performance.

Benefits

The City of New York offers Public Service Loan Forgiveness, and there are additional benefits available for New York City residents. For more information, visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.