Chief Operating Officer

The Next Chapter

The Next Chapter of MOIC Museum of Ice Cream isn't really a museum — and it's not really about ice cream either. What we've built is a category-defining experiential entertainment company that reconnects people with joy, nostalgia, and play. In less than a decade, MOIC has grown into a global brand with 13 locations across the U.S. and Singapore, millions of guests, and ambitious expansion ahead. Now we're looking for a Chief Operating Officer who can help scale the business without losing the magic that made it work in the first place.

Responsibilities

• Serve as a strategic thought partner and trusted extension of the CEO. Translate founder-led vision into scalable business execution.
• Strengthen leadership alignment, communication, and accountability.
• Establish operating rhythms that support organizational growth.
• Drive alignment across all business functions and company priorities.
• Partner across marketing, production, people, finance, operations, construction, technology, creative, and guest experience.
• Establish operating cadences and accountability structures that improve execution.
• Strengthen cross-functional relationships across HQ and field teams.
• Align commercial strategy, operational priorities, and organizational planning.
• Connect business intelligence, analytics, and cross-functional execution.
• Support enterprise prioritization and resource planning.
• Improve planning visibility and organizational focus across teams.
• Support operational consistency, hospitality excellence, and scalable growth.
• Partner with operational leaders to strengthen systems, training, and processes.
• Ensure operational execution aligns with company standards and guest expectations.
• Improve scalability across existing and future markets.
• Strengthen internal systems, infrastructure, and operating processes.
• Improve planning, technology enablement, and operational coordination.
• Modernize workflows, communication, and decision-making frameworks.
• Increase organizational visibility and efficiency across the enterprise.
• Partner on new market launches, flagship openings, and growth initiatives.
• Support operational readiness, financial discipline, and brand consistency.
• Develop scalable launch playbooks and readiness frameworks.
• Improve cross-functional execution for market expansion.
• Model MOIC's mission, vision, and values across the organization.
• Support leadership development and succession planning.
• Foster a culture of accountability, collaboration, and ownership.
• Help balance operational excellence with creative ambition.
• Implement strategies to increase dollar customer spend by 10% year over year, hitting same store sales growth targets.
• Improve NPS, net review scores by provided targets.
• Ensure clear operating rhythms and accountability structures that improve execution.
• Build scalable systems and processes that support continued company growth.
• Execute successful new market launches and enterprise initiatives.
• Ensure consistent operational performance and guest experience standards across locations.
• Improve cross-functional business operations coordination and organizational effectiveness.
• Build a high-performing culture built on collaboration, accountability, and ownership.
• Partner and align with the CEO, leadership team, and broader organization.

Requirements

• Proven experience helping high-growth organizations scale through strong operational execution and cross-functional leadership.
• 10+ years leading consumer-facing, hospitality, experiential, retail, entertainment, or similarly dynamic businesses.
• Experience operating within founder-led and fast-growth environments.
• Strong business acumen across operations, people, finance, marketing, and organizational planning.
• Demonstrated ability to improve organizational effectiveness, communication, and execution across teams.
• Experience building scalable systems, processes, and operating structures.
• Strong partnership orientation with the ability to work closely alongside a founder or CEO.
• Effective leader across both HQ and field organizations.
• Ability to travel for up to 50% of the time.
• Exceptional communicator with strong relationship-building and leadership influence skills.
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment.

Benefits

• Competitive pay
• Annual bonus
• 401(k)
• Stock options
• Paid time off and sick leave
• Dental insurance
• Health insurance
• Vision insurance
• Perks including Classpass, commuter discounts, employee assistance program, and, of course, unlimited ice cream
• 16 free museum tickets per year for friends and family, with free entry for self
• 50% off retail products

Compensation

The compensation for this position is highly competitive and consists of a base salary, management bonus opportunity, and comprehensive benefits program.