Chief of Urgent Care

Key Responsibilities

• Lead the Urgent Care service line in alignment with organizational strategy, access goals, and community demand.
• Partner with the Administrative Director to oversee staffing models, budgeting, scheduling strategies, and resource allocation.
• Develop and implement initiatives to improve patient access, throughput, length of stay, and provider experience.
• Ensure appropriate clinician coverage and staffing flexibility to meet variable demand, seasonal surges, and extended hours.
• Conduct regular onsite rounding to maintain visibility, support frontline teams, and identify operational improvement opportunities.

Clinical Excellence

• Ensure adherence to evidence-based clinical guidelines, urgent care protocols, and quality standards.
• Champion patient safety, risk mitigation, and continuous quality improvement initiatives.
• Promote standardized clinical pathways to ensure consistency of care across Urgent Care locations.
• Serve as a clinical mentor and escalation resource for Urgent Care providers.

Recruiting, Onboarding & Workforce Development

• Lead physician and advanced practice provider recruitment strategy for Urgent Care in partnership with Physician Recruitment, HR, and operational leadership.
• Participate in candidate evaluation, interviewing, selection, and offer alignment to ensure strong clinical and cultural fit.
• Oversee onboarding and integration of new providers, ensuring rapid, consistent, and effective transitions into Urgent Care practice.
• Partner with Medical Directors to standardize onboarding, mentoring, competency validation, and early performance support.
• Support succession planning and leadership development for Urgent Care Medical Directors and emerging physician leaders.
• Deliver clear, timely performance feedback through the annual evaluation process, supporting accountability, development, clinical excellence, and continuous improvement.
• Promote provider retention through engagement, performance feedback, career development pathways, and Experience of Work initiatives.

Performance Management

• Monitor and drive performance against Urgent Care KPIs, including access, throughput, length of stay, left-without-being-seen (LWBS), quality, patient experience, and financial performance.
• Optimize provider productivity, panel mix, and workflows to meet visit volume, efficiency, and access targets.
• Partner with administrative, finance, and revenue cycle leaders to improve documentation, coding accuracy, and cost management.
• Address performance gaps through data-driven improvement plans, coaching, and standardized operational interventions.

Growth & Innovation

• Support growth strategies for Urgent Care, including site expansion, hours optimization, and integration with primary care, specialty, and virtual care.
• Champion adoption of technology, clinical decision support, and operational tools that improve efficiency and patient experience.
• Foster a culture of innovation, adaptability, and continuous improvement within Urgent Care.

Collaboration & Communication

• Maintain strong partnerships with Primary Care, Emergency Medicine, specialties, and system leadership.
• Communicate goals, expectations, and performance updates clearly and consistently to Medical Directors and frontline providers.
• Serve as a visible clinical leader and advocate for Urgent Care across the organization.