Chief of Staff, Customer Engagement

TITLE

The Chief of Staff, Customer Engagement role is responsible for partnering closely with the SVP, Customer Engagement to enable innovative approaches aligned to the U.S. Pharmaceutical business and organizational objectives.

Responsibilities

• Secure resourcing (people and funding), drive connections, networking, and knowledge exchange to enable Customer Engagement priorities;
• Partner with the Customer Engagement Leadership Team to optimize how CE functions, enhancing operational efficiencies and implementing industry-leading changes;
• Look internally and externally for ideation and best practices, designing and driving pilots that test and scale innovative approaches within the organization;
• Work strategically across the organization to drive innovation, ensure organizational readiness, generate alignment, and execute dynamic change that accelerates outcomes and performance;
• Independently develop and deliver broad operational business support for the SVP, Customer Engagement, including executive summaries on key topics, appointments, and responsibilities;
• Oversee management of the CE Leadership Team, including developing monthly meeting agendas, managing live meetings, capturing and disseminating minutes, and following up on action items to ensure completion;
• Drive CE communication plans and collaborate effectively with cross-functional partners (e.g., P&P, Market Access, Medical, Enabling Functions) and within CE to understand customer and business needs and recommend innovative solutions;
• Evaluate issues, problems, and highlights from AVPs, AGMs, Brands, and cross-functional partners and communicate these to the CE Leadership Team with the appropriate context and perspective;
• Identify efficiency gaps and bottlenecks across Pharmaceutical functions and drive solutions that enable more rapid execution and resolution;
• Lead and manage CE initiatives and missions, including defining resource needs, timing, and outcomes, and coordinating internal stakeholders and external vendors;
• Manage highly sensitive and confidential executive information, analyzing, summarizing, and channeling it appropriately;
• Plan high-level meetings and workshops and proactively develop and prepare presentations, speeches, keynotes, memos, financial overviews, reports, and decision briefings.

Qualifications

• BS/BA with 5 or more years of progressive experience in a relevant field;
• Experience in business consulting, strategic planning, marketing, market access, or other closely related experience;
• Excellent interpersonal and communication skills;
• Excellent strategic thinking and problem-solving skills;
• Good project management skills;
• Strong ability to understand, or quickly learn, complex political landscapes and business insights.

Benefits

Employees can expect to be paid a salary between $154,640.00 - $231,960.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

Contact Us

To apply, please email: hrop_usa@bayer.com