Chief Nursing Officer

Job Summary

The Chief Nursing Officer (CNO) promotes high quality, patient-centered care by providing leadership, direction, and administration of direct patient care activities, nursing practice, and nursing education and development across the organization.

Qualifications

• Bachelor's Degree in Nursing*Required
• Master's Degree in Nursing or related healthcare field Required
• 5+ years of experience in clinical nurse management Required

Major Responsibilities

• Quality
• Approves nursing policies and nursing standards of patient care, treatment, and services.
• Ensures patient- and family-centered care is comprehensive, coordinated, and monitored for effectiveness.
• Implements the quality improvement model that leads to systematic improvements that outperform benchmark statistics used in patient- and nursing-sensitive indicators.
• Performs regular rounds on patients, families, employees, and physicians to enhance communication, ensure alignment, oversee operations, and foster an exceptional experience.
• Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, patient throughput, and patient safety.
• Collaborates with other disciplines for the implementation of programs, policies, and procedures that address how patient care needs of the patient population served are assessed, met, and evaluated.
• Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitate communications, and optimize work processes.
• Affirms the flow of information and decision-making is bi-directional and horizontal between and among professional nurses at the bedside, the leadership team, and the CNO.
• Enhances quality outcomes by partnering with leadership (CMO, Chief Of Staff, and/or President of Medical Staff) for shared clinical decision making.
• Service
• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Maintains a patient-first philosophy and engages in service recovery when necessary.
• Supports the development and implementation of strategies to elevate the patient experience.
• Establishes and nurtures a professional practice model that illustrates alignment and integration of nursing practice with the vision/mission/values of the organization and with the philosophy of nursing practice.
• Ensures the care delivery system is integrated within the professional practice model.
• Promotes interdisciplinary collaboration.
• Assumes an active role with the hospital’s governing body, senior leadership, medical staff, management, and other clinical leaders in the hospital’s decision-making structure and process.
• Sustains collegial relationships with internal/external stakeholders to ensure optimal operating effectiveness and strategic positioning.
• Participates in professional organizations and community healthcare related organizations.
• Growth
• Develops and plans new services that generate additional sources of profitable revenue.
• Finance
• Allocates financial, informational, and human capital for improvement activities, ensuring efficient delivery of cost-effective and efficient services to patients, physicians, and hospital departments.

Practices and Adheres to

• "Code of Conduct"
• "Mission and Value Statement."