Chief Information Officer

Job Responsibilities

• Lead and implement the Information Management Systems Service strategy and multi-year ICT roadmap for UNJSPF-Pension Administration.
• Provide vision, leadership, and oversight of enterprise information systems, communications technologies, and digital platforms supporting pension administration operations.
• Oversee the delivery, enhancement, maintenance, and ongoing evolution of the Integrated Pension Administration System (IPAS) and other business-critical applications.
• Ensure ICT operations are secure, resilient, and efficient, embedding risk management, cybersecurity, and data protection into all technology solutions.
• Develop innovative technology solutions that improve operational efficiency, productivity, service quality, and stakeholder experience.
• Direct ICT operations, including systems development, infrastructure support, outsourcing arrangements, and vendor management.
• Lead change management initiatives supporting digital transformation, modernization programmes, and implementation of the Fund’s strategic objectives.
• Cook up enterprise-wide technology initiatives aligned with organizational priorities.
• Establish training, knowledge-sharing, and professional development programmes for ICT personnel.
• Manage projects focused on business transformation, process optimization, risk mitigation, and technology innovation.
• Supervise and develop staff, consultants, contractors, and service providers while promoting diversity, inclusion, and collaboration.
• Prepare the Service’s work programme, establish priorities, allocate resources, and oversee budget planning and performance management.
• Support the Chief Executive of Pension Administration and senior leadership in strategic planning, decision-making, and organizational transformation initiatives.
• Oversee the preparation of reports and presentations for governing bodies, including the Pension Board, General Assembly, and other oversight committees.
• Represent IMSS and UNJSPF in international, regional, and inter-agency forums, meetings, and conferences.
• Foster strong partnerships with member organizations, beneficiaries, participants, and other stakeholders to support the Fund’s mission and strategic objectives.

Required Qualifications, Capabilities, and Skills

• Advanced university degree (Master’s degree or equivalent) in Information Systems or a related field. A first-level university degree with additional qualifying experience may be accepted in lieu of the advanced degree.
• Specialized technical training in areas such as management, payroll, insurance, pension, accounting systems, or related disciplines is required.
• A minimum of fifteen (15) years of progressively responsible experience in ICT management, planning, design, implementation, maintenance, and service delivery in international environments is required.
• At least ten (10) years of experience leading large professional ICT teams is required.
• Demonstrated experience with ICT governance frameworks such as ISO/IEC 38500, COBIT, or equivalent is required.
• Demonstrated experience with ICT service management frameworks such as ITIL or equivalent is required.
• Proven experience in business process improvement, transformation initiatives, and organizational re-engineering is required.
• Experience in ICT strategic management, change management, and project management is desirable.
• Experience with emerging technologies including artificial intelligence, automation, and robotic process automation is desirable.
• Experience managing global help-desk operations and enterprise technology services is desirable.
• Strong leadership, stakeholder management, communication, and organizational development capabilities are highly desirable.

Benefits

• Working in an ethical global organization serving participants and beneficiaries around the world.
• Opportunity to work in a multicultural, diverse, and dynamic environment.
• Ability to shape and drive the strategic direction of technology and digital transformation initiatives.
• Access to continuous learning, leadership development, and professional growth opportunities.
• Flexible work arrangements, including the opportunity to work remotely several days per week.
• Six weeks of annual leave, parental leave, uncertified sick leave, and other family-friendly benefits.
• Organization subsidy contribution to a defined benefit pension scheme and comprehensive medical insurance.
• For internationally recruited staff, relocation assistance, education grants, and home leave benefits may be available.
• A yearly net salary after tax, pension fund and medical insurance contributions are deducted would be approximately in the range of 200,000 to 250,000 USD.