Chief Human Resources Officer (CHRO) (Volunteer)

Mentor A Promise is a New York City–based nonprofit serving children and youth (ages 5–18) experiencing housing instability, grounded in the belief that every child is a Promise—full of potential, dignity, and possibility. We deliver consistent, high-quality programming across mentorship, literacy, social-emotional learning, and creative expression in shelters, schools, and community spaces, creating structured environments where students can grow, be seen, and build lasting skills. Through signature experiences like The Imagination Studio, The Kitchen Table, The Sound Lab, and The Story Space, we nurture academic development, emotional well-being, and creative voice, all within a trauma-informed, culturally responsive, and accessibility-centered framework. Our work prioritizes dignity-protective storytelling, consent-driven engagement, and deep community partnership, ensuring that how we serve is as intentional as whom we serve. We are not only addressing immediate needs - we are building pathways to confidence, belonging, and long-term opportunity, so every child has the support and foundation to carry their promise forward. , Chief Human Resources Officer (CHRO) (Volunteer) Organization Mentor A Promise (MAP) Division Promise People Location Remote East Coast Type Volunteer (Unpaid) About Mentor A Promise Mentor A Promise (MAP) is a New York City nonprofit dedicated to supporting children and youth ages 5–18 experiencing housing instability. Through mentorship, literacy development, academic enrichment, social-emotional learning, creative expression, leadership development, and community partnerships, MAP creates safe, consistent, and empowering spaces where young people can thrive. MAP operates across multiple programs and divisions, including MAP Roots, MAP Connect, PromisePlay, PromisePress, Thread & Promise, and Storytelling & Media. Our people—volunteers, interns, fellows, staff, and leaders—are central to our mission. Why This Role Matters The Chief Human Resources Officer (CHRO) exists to ensure that MAP’s growth is ethical, humane, equitable, and sustainable. This role safeguards how people are recruited, supported, developed, and protected within the organization. The CHRO ensures that MAP never sacrifices dignity, safety, or care for speed or scale—and that our internal culture reflects the same values we uphold for the youth and families we serve. The CHRO reports to the CEO will lead the PromisePeople division and is a senior executive leader and strategic partner to the executive leadership team. What You’ll Do Set and steward MAP’s overall human resources and organizational development strategy.Ensure HR practices are trauma-informed, equity-centered, and aligned with MAP’s mission and values.Oversee recruitment, onboarding, role clarity, training, and retention across all divisions.Guide development and implementation of HR policies, handbooks, and governance frameworks.Ensure compliance with NYC, NYS, and federal regulations relevant to nonprofit and volunteer operations.Oversee HRIS systems, records management, and data integrity with strong confidentiality standards.Lead organizational development initiatives focused on structure, communication, performance improvement, and culture.Support leadership development for managers, coordinators, and program leads.Partner with Legal, Policy, and Compliance teams to manage risk, ethics, and accountability.Establish systems for feedback, reflection, and continuous improvement.Serve as a trusted advisor to leadership on people-related decisions and organizational health.Mentor HR team members, specialists, and volunteers.Communicate HR strategy clearly to both technical and non-technical stakeholders.Check and respond to emails daily, with responses within 48 hours.Take responsibility for performance improvement by strengthening systems, clarity, and care over time. How MAP Supports You Clear executive scope, authority, and strategic voiceCollaborative, values-driven leadership cultureRespect for time, capacity, and boundariesTrust-based leadership rather than micromanagementOpportunities to shape long-term organizational culture and systemsProfessional references and letters of recommendation What We’re Looking For Senior experience in human resources, organizational development, or people operations leadership.Strong understanding of HR compliance, governance, and ethical people practices.Experience building or strengthening organizational systems and culture.Ability to lead with empathy, clarity, and accountability.Excellent communication, judgment, and systems-thinking skills.Commitment to equity, accessibility, trauma-informed practice, and volunteer care. Bonus (Not Required) Experience with NYC-based nonprofits or youth-serving organizationsFamiliarity with labor law, nonprofit governance, or compliance frameworksHR certifications (SHRM-CP/SCP, PHR/SPHR, or similar) Commitment & Boundaries Volunteer role, approximately 5–10 hours per weekMinimum 6 month commitment preferredHybrid Remote via Google MeetMAP prioritizes sustainability, clarity, and care over burnout Application Process Interested candidates should apply directly through Idealist. For any additional questions or concerns, please email us directly at hr@mentorapromise.org Lead with humanity — help build systems, culture, and leadership practices that honor dignity, equity, and care at Mentor A Promise. Thank you for your interest in volunteering with our organization. At this time, our volunteer opportunities are limited to individuals who are based in the United States. This limitation is due to legal, safeguarding, data-privacy, and programmatic requirements associated with our work. We appreciate your interest in our mission and your understanding of these constraints.