Chief Engineer, Data Center Eng Ops

AWS Data Center Engineering Operations (DCEO) supports the infrastructure that enables AWS data centers to operate reliably and securely. In this role, you will work with teams responsible for maintaining and operating critical facility systems that support ongoing data center operations. AWS operates a global portfolio of data centers. As a Chief Engineer (CE), you will contribute to the operation, maintenance, and continuous improvement of facility infrastructure, collaborating with cross-functional teams to implement new technologies, support operational readiness, and uphold established safety, security, and performance standards.

This position may support data centers at various stages of development and could require temporary travel to other locations for training or operational support. Candidates must be able to travel more than 50 miles or commute less than 50 miles to active data center sites based on business needs. This role requires a US citizenship and an active Top Secret security clearance with SCI eligibility.

Responsibilities

• Act as the primary escalation point for all facilities-related issues.
• Oversee operation and management of routine and emergency services on critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Perform root cause analysis of equipment failures and troubleshooting of facility systems within internal Service Level Agreements (SLA).
• Provide training and guidance to Engineering Operations Technicians and work with the Facility Manager (FM) to set team culture.
• Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams.
• Assist in the build-out of new facilities and projects to increase current facility efficiency.
• Work outside of normal business hours for routine maintenance, including responding to out-of-hours emergency calls.
• Communicate complex technical information to a non-technical audience.
• Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, and efficiency.
• Ensure all safety procedures are adhered to by vendor and Amazon staff.
• Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance.
• Utilize Microsoft Excel, Word, Outlook, and other basic administrative tools to perform day-to-day tasks.

Physical Requirements

• Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
  • Regularly lift and/or move up to 39 pounds independently.
  • Participate in group lifts for 40+ pounds.
  • Maintain balance and perform construction tasks while on a ladder.
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position.
  • Work in an environment requiring provided ear protection.

A Day in the Life

This role acts as Amazon’s front line for hands-on electrical and mechanical equipment troubleshooting. You will maintain, operate, and troubleshoot mission-critical data center facility equipment, including electrical support equipment that ensures servers maintain better than 99.999% uptime. Equipment includes but is not limited to:

• Stand-by diesel generators and related fuel systems.
• 3-phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems.
• Mechanical equipment including CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors.
• Additional support equipment such as fire/life safety equipment, building automation systems, and general facilities equipment.

The Chief Engineer directs, trains, and supports technicians in hands-on electrical and mechanical equipment troubleshooting and operations. You will also implement and execute site/equipment-specific training exercises, manage projects from conception to completion, and collaborate with external support groups including engineering, automation, processing, and finance in both local and global settings. The role involves creating and delivering key milestones, obtaining and tracking quotes for costs, and documenting project results for future implementation at other facilities.

About the Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to innovation. We tackle challenging problems with thousands of variables impacting the supply chain and seek talented individuals to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Collaboration across AWS ensures the highest standards for safety, security, and seemingly infinite capacity at the lowest possible cost for our customers. Our inclusive culture welcomes bold ideas and empowers you to own them to completion.

Qualifications

Basic Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Experience carrying new design concepts through exploration, development, and into deployment or mass production.
• Experience with MS Excel, Word, and Windows Operating Systems.
• Experience with power management and power monitoring systems.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.

Preferred Qualifications

• 5+ years of project management in data centers or comparable critical infrastructure experience.
• Knowledge of critical data center equipment.
• Knowledge of engineering documentation, electrical diagrams, and standard operating procedures.
• Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA.
• Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure.

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and options for supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.

Pay

USA, OH, Plain City - $111,300.00 - $186,100.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.