CHIEF DISPATCHER - EXCLD

About the role

Manages dispatching operations for a city department directing staff engaged in monitoring communications, and dispatching vehicles, road service repair, equipment and personnel to support departmental operations.

Responsibilities

• Manages Aviation’s administrative functions of O’Hare’s Vehicle Services dispatch office ensuring scheduling, manpower, procedures, productivity as it pertains to the day-to-day operation
• Affords operational needs of Aviation depending on the season
• Affords assistance with HR Progressive Discipline
• Mandates and department requirements
• Directs the preparation of work schedules and approves changes in work schedules and reallocation of staff, ensuring work shifts are adequately staffed to meet operational needs of the department
• Maintains the availability of resources (e.g., vehicles, equipment) and reallocates resources as needed in response to operational needs, emergencies, and work priorities
• Develops and implements protocols and standard operating procedures for dispatching operations and monitors work operations to ensure efficient use of resources
• Works with management in developing and establishing performance measures, productivity and, quality work standards
• Maintains and evaluates work performance of subordinate staff and prepares performance appraisals/evaluations
• Attends disciplinary hearings for staff; initiates and enforces disciplinary actions as required; responds to and resolves work related conflicts or problems with staff; enforces personnel rules
• Plans for the training of staff on operating work procedures and the use of communications and dispatch systems, radios, and other computerized equipment
• Prepares productivity and operational reports for use by management

Requirements

• Four (4) years of supervisory work experience of dispatching operations for work crews, large vehicle fleets, and equipment
• Four (4) years of supervisory work experience of a vehicle maintenance program
• Four (4) years of supervisory work experience of road service repair and towing operations
• Four (4) years of supervisory work experience of work operations relating to the dispatch of work crews or the inspection and repair of water and sewer lines
• Four (4) years of supervisory work experience of a large-scale customer service center

Qualifications

• Four (4) years of supervisory work experience of dispatching operations for work crews, large vehicle fleets, and equipment
• Four (4) years of supervisory work experience of a vehicle maintenance program
• Four (4) years of supervisory work experience of road service repair and towing operations
• Four (4) years of supervisory work experience of work operations relating to the dispatch of work crews or the inspection and repair of water and sewer lines
• Four (4) years of supervisory work experience of a large-scale customer service center

Skills

Not specified

Benefits

Not specified

Pay

$89,112; Grade: BX-18

Schedule

Varies