Chief Development Officer
About the role
The Chief Development Officer (CDO) provides vision, strategic management, and leadership to implement effective fundraising operations in the US Market in alignment with global movement-wide strategy.
Role Overview
The CDO leads a more than 90-person Development Department accountable to raise more than $800 million annually and provides strategic fundraising leadership across the international MSF community.
Department Accountabilities
Key Account Management: Responsible for designing, developing, and delivering the organization's account management strategy. May also personally manage a few relationships with the most strategic donors.
Donor Development: Pursue strategic opportunities in coherence with MSF-USA's strategy that creates long-term value for the movement by cultivating partnerships or identifying and developing new geographies, markets, or donors for its mission.
Donor Relationship Development: Build trust and loyalty with potential donors. Update donors on activities at the simplest level. At a more complex level, build long-term relationships with donors, especially large corporations or foundations.
Brand Positioning: Develop brand positioning based on the brand strategy and implement brand plans.
Complexity and Problem-Solving Skills
Operates as a recognized expert to shift into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario.
Applies expertise to act as an authority to accurately identify and understand the key donation influences pertaining to an opportunity.
Applies expertise to act as an authority to quickly and effectively establish trust within the client’s organization.
Applies expertise to act as an authority to orient MSF USA around delivering to the key needs of their donors.
Behavioral Competencies
Thought: How MSF USA staff understand the organization, manage complexity, and contribute by creating new and different.
People Focus: Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team provides; takes action when standards are not met by the team; aligns processes with organizational needs.
Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Global Perspective: Takes a broad view when approaching issues using a global lens. Shows global thinking at work; adjusts organizational practices to meet different regions or countries' unique needs. Uses a broad perspective when addressing issues and challenges.
Cultivates Innovation: Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.
Strategic Mindset: Sees ahead to future possibilities and translates them into breakthrough strategies.
Results
Drives Results: Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
Ensures Accountability: Holds self and others accountable to meet commitments.
People
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Values Differences: Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.
Builds Effective Teams: Builds strong identity teams applying diverse skills and perspectives to achieve common goals.
Manages Conflict: Handles conflict situations effectively, with a minimum of noise.
Builds Networks: Effectively builds formal and informal relationship networks inside and outside the organization.
Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action.
Self
Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be upfront with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.
Manages Ambiguity: Operates effectively, even when things are uncertain or the way forward is unclear. Responds effectively to unclear situations, seeks to resolve ambiguity, and makes progress. Seeks guidance on how to adapt to changes and responds with appropriate composure and effectiveness.
Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.
Being Resilient: Rebounds from setbacks and adversity when facing difficult situations.
Technical Competencies
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with MSF-USA goals.
Financial Acumen: Interprets and applies understanding of key financial indicators to make better business decisions.
Tech Savvy: Anticipating and adopting innovations in organizational digital and technology applications.
Data Collection and Analysis: The ability and skill to determine and analyze trends from data collected to assist in compiling reports that will help in decision-making.
Project Management Skills: The ability to plan and manage small project assignments within desired cost, time, and quality parameters.
Presentation and Written Communication Skills: Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.
Organizational Insight: Applying knowledge of MSF-USA and the industry to advance the organization’s goals.