Chief Customer Officer

For our client, we are seeking a Chief Customer Officer to join the team of a leader in the Healthcare space. This executive will own the end-to-end customer experience with a focus on service delivery, retention, and operational excellence. The role partners closely with senior leaders across the organization to improve implementation outcomes, strengthen post-launch support, and create a more proactive customer operating model. Success in this position will be measured by improved client satisfaction, lower churn, and scalable processes that support growth. Location: Boston, MA - US based candidates only, no visa sponsorship available Compensation: $300,000 – $400,000 annually Responsibilities Own the implementation of customer services, ensuring timely and high-quality delivery. Manage the financial aspects of service delivery, with a focus on budget and performance metrics. Lead initiatives to improve customer support and retention strategies across all platforms. Shift customer service from reactive to proactive by using data to help prevent churn. Oversee daily operational functions that support customer needs after implementation. Coordinate cross-functional programs to improve holistic service delivery. Collaborate with other executives to align operational execution with broader business strategy. Qualifications 5-10 years of executive-level experience focused on customer delivery or support in a SaaS or healthcare environment. Proven ability to build and scale operational processes reliably. Experience leading cross-functional initiatives with a strong emphasis on client satisfaction. Proficiency in leveraging automation and AI to improve efficiency and service delivery. Demonstrated success in improving customer retention metrics and reducing churn. Ability to communicate effectively with executive-level stakeholders and lead teams without direct authority. Hands-on experience in service transformation and operational excellence. Benefits Comprehensive medical, dental, and vision coverage with low-cost premiums. Employer contributions to a Health Savings Account. 401(k) retirement plan. Participation in an equity incentive plan. Potential for an annual company-wide bonus of up to 15%. Remote-first work culture with options for co-working reimbursements. Flexible vacation policy with additional summer Fridays off. Stipends for home office expenses and wellness initiatives. Monthly internet reimbursement. Annual learning and development budget. Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.