Chief Customer Officer
Ladders · New York, NY · 3 wk ago
On-siteOTHR$300k–$400k/yrFull-time
About the role
For our client, we are seeking a Chief Customer Officer to join the team of a leader in the Healthcare space. This executive will lead customer operations and service delivery across the organization, ensuring a seamless experience from implementation through ongoing support. The role will partner closely with cross-functional teams to improve efficiency, strengthen clinician retention, and elevate service quality. It is a highly visible opportunity to shape a more proactive, scalable operating model that supports growth and delivers measurable outcomes.
Location: New York, NY - US based candidates only, no visa sponsorship available
Responsibilities
- Own end-to-end customer implementations across multiple stakeholders
- Ensure delivery economics are on time and on budget
- Enhance service quality and clinician retention through proactive measures
- Transform service operations from reactive to proactive
- Oversee day-to-day client operations and handoffs to critical teams
- Drive cross-functional program management initiatives
Qualifications
- 5-10 years of experience in customer operations or support leadership roles
- Proven track record in SaaS or healthcare technology at scale
- Strong background in implementing service transformation initiatives
- Experience with automation and AI in operational processes
- High emotional intelligence with an integrative leadership style
- Demonstrated ability to manage end-to-end service delivery successfully
- Proficient in strategic foresight and execution discipline
Benefits
- Comprehensive medical, dental, and vision coverage
- Employer contributions to a health savings account
- 401(k) retirement plan
- Equity incentive opportunities
- Company-wide bonus potential based on performance
- Flexible vacation policy with additional summer Fridays off
- Stipends for home office setup and wellness
- Monthly reimbursement for internet expenses
- Annual funding for learning and development opportunities
Pay
$300,000 – $400,000 annually