Chelsea Branch - Regional Member Specialist
Metro Credit Union · Chelsea, MA · 1 mo ago
Management$24.04–$30.48/hrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. No metadata like Job ID. Remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Content:
Location: Chelsea Branch (with travel to support additional Metro branches as needed) FLSA: Non-Exempt
Why This Role Exists: paragraph.
What You'll Own: bullet list (multiple lines). Should be under Responsibilities? Actually "What You'll Own" is like responsibilities. Then "What You'll Do": bullet list. Then "Success Looks Like in 12 to 18 Months": bullet list. Then "You'll Love This Role If...": bullet list. Then "AI Expectations": paragraph. Then "Required Qualifications": bullet list. Then "Preferred Qualifications": bullet list. Then "Why Metro": paragraph. Then "Benefits, Hybrid Eligibility, And Compensation": paragraph about onsite, training location, compensation range, benefits description. Then "Compensation Disclosure": paragraph.
We need sections: About the role (maybe the "Why This Role Exists" and maybe intro). Responsibilities (What You'll Own, What You'll Do, Success Looks Like, You'll Love This Role If... maybe combine). Requirements (maybe Required Qualifications). Qualifications (maybe Preferred Qualifications?). Skills (maybe from required qualifications like communication etc). Benefits (Benefits description). Pay (Compensation Range). Schedule (maybe mention fully onsite, work branch operating hours including Saturdays, travel). Also location maybe.
We must not create sections with filler like "commensurate with experience". We have actual compensation range: $24.04 - $30.48. So Pay section with that.
Schedule: mention fully onsite, work branch operating hours including Saturdays, travel between branches as needed. So we can include that.
Benefits: description of benefits package.
We need to avoid duplication. Use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. No metadata like Job ID. Remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Content:
Location: Chelsea Branch (with travel to support additional Metro branches as needed) FLSA: Non-Exempt
Why This Role Exists: paragraph.
What You'll Own: bullet list (multiple lines). Should be under Responsibilities? Actually "What You'll Own" is like responsibilities. Then "What You'll Do": bullet list. Then "Success Looks Like in 12 to 18 Months": bullet list. Then "You'll Love This Role If...": bullet list. Then "AI Expectations": paragraph. Then "Required Qualifications": bullet list. Then "Preferred Qualifications": bullet list. Then "Why Metro": paragraph. Then "Benefits, Hybrid Eligibility, And Compensation": paragraph about onsite, training location, compensation range, benefits description. Then "Compensation Disclosure": paragraph.
We need sections: About the role (maybe the "Why This Role Exists" and maybe intro). Responsibilities (What You'll Own, What You'll Do, Success Looks Like, You'll Love This Role If... maybe combine). Requirements (maybe Required Qualifications). Qualifications (maybe Preferred Qualifications?). Skills (maybe from required qualifications like communication etc). Benefits (Benefits description). Pay (Compensation Range). Schedule (maybe mention fully onsite, work branch operating hours including Saturdays, travel). Also location maybe.
We must not create sections with filler like "commensurate with experience". We have actual compensation range: $24.04 - $30.48. So Pay section with that.
Schedule: mention fully onsite, work branch operating hours including Saturdays, travel between branches as needed. So we can include that.
Benefits: description of benefits package.
We need to avoid duplication. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not include navigation/legal/EEO etc. There's none.
We need to output only HTML fragment.
Let's craft sections:
About the role
Metro's branches are often the first place members experience what makes us different. This role exists to ensure our members receive exceptional service wherever they choose to bank, while providing critical operational support across our branch network. As a Regional Member Specialist, you'll bring flexibility, expertise, and confidence to multiple locations, helping branches maintain a seamless member experience while supporting business growth, operational excellence, and strong financial outcomes. No two weeks look exactly the same. You'll have the opportunity to solve problems, build relationships, and make a measurable impact across multiple communities we serve.
That's from Why This Role Exists.
Responsibilities
We need to combine What You'll Own, What You'll Do, Success Looks Like, You'll Love This Role If... maybe separate but all are duties. Could be one big list.
Let's extract bullet points:
What You'll Own:
- Delivering a consistent, high-quality member experience across multiple Metro branch locations.
- Building trusted relationships that deepen member engagement and strengthen long-term loyalty.
- Identifying opportunities to connect members with products and services that genuinely improve their financial lives.
- Supporting branch operations, cash management, balancing, and compliance standards with accuracy and attention to detail.
- Acting as a trusted resource for teammates and members during periods of staffing changes, increased volume, or operational needs.
- Helping maintain a culture of accountability, service excellence, and teamwork wherever you're assigned.
What You'll Do:
- Guide members through everyday banking needs, account opening, financial transactions, and service solutions.
- Conduct member conversations that uncover needs and help connect individuals to the right products, services, and lending solutions.
- Support multiple branches with teller, member service, opening, closing, and operational responsibilities.
- Assist members through in-person, phone, and digital service channels.
- Handle complex member questions and escalations with professionalism, ownership, and urgency.
- Complete consumer loan interviews and assist members throughout the application process.
- Partner with Retail colleagues to contribute to branch growth, referral activity, and member retention goals.
- Maintain compliance with all regulatory, security, operational, and risk-management requirements.
Success Looks Like in 12 to 18 Months:
- You've become a trusted and sought-after resource across multiple branch locations.
- Members consistently receive a high-quality experience regardless of where you are assigned.
- Branch leaders rely on you to step into new environments and contribute immediately.
- You consistently achieve service, quality, and referral goals while maintaining operational accuracy.
- Member concerns and escalations are resolved quickly and effectively.
- You're recognized as someone who strengthens team performance and helps branches operate smoothly during periods of change or coverage needs.
- You've expanded your banking expertise and positioned yourself for future growth opportunities within Metro.
You'll Love This Role If...:
- You enjoy variety and would rather work across different environments than stay in the same routine every day.
- You build trust quickly and genuinely enjoy helping people solve problems.
- You take pride in delivering accurate, high-quality work.
- You stay calm and focused in busy environments.
- You enjoy balancing relationship-building with business results.
- You see every member interaction as an opportunity to make a positive impact.
- You're looking for a role that can accelerate your development within retail banking.
AI Expectations: maybe under Skills? Could be separate but we have Skills section. We'll include AI Expectations under Skills maybe.
But we need sections: Skills, Requirements, Qualifications, Benefits, Pay, Schedule.
We have Required Qualifications list, Preferred Qualifications list.
We can map:
Requirements
for Required Qualifications.
Qualifications
for Preferred Qualifications.
Skills
for skills like communication, problem-solving, interpersonal, ability to handle financial transactions accurately, ability to travel, ability to work branch operating hours including Saturations, self-starter, growth mindset, etc. Also AI Expectations.
But we must not duplicate content. We'll extract skills from Required Qualifications and maybe AI Expectations.
Let's list Required Qualifications bullet points:
- High school diploma or equivalent.
- Experience in retail banking, financial services, retail sales, hospitality, customer service, or a related member-facing environment.
- Demonstrated ability to build relationships, identify needs, and deliver exceptional service.
- Ability to handle financial transactions accurately and maintain attention to detail.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to travel between Metro branch locations as needed.
- Ability to work branch operating hours, including Saturdays.
- Highly motivated self-starter with a growth and results-driven mindset, exceptional energy, and a constant drive to achieve more, improve outcomes, and impact the business.
Preferred Qualifications bullet points:
- Previous banking, credit union, or teller experience.
- Experience opening deposit accounts and assisting with consumer lending products.
- Experience handling member escalations or complex service situations.
- Previous experience serving as a lead employee, trainer, or informal team resource.
- Knowledge of consumer banking regulations and compliance requirements.
Now Skills: we could combine communication, problem-solving, interpersonal, ability to handle financial transactions accurately, attention to detail, ability to travel, ability to work Saturdays, self-starter, growth mindset, results-driven, etc. Also AI Expectations: using approved AI tools to improve efficiency, learning, communication quality, access to information; help prepare member communications, locate information, summarize content, support administrative work; judgment, compliance, privacy, member relationships.
We'll put Skills as a - list.
Benefits: from "Benefits, Hybrid Eligibility, And Compensation": description: This position is fully onsite and does not offer remote work. Initial training is conducted in Chelsea, Massachusetts. Compensation Range: $24.04 - $30.48 Our Benefits We believe great work starts with supporting our people. That's why we offer a competitive and well-rounded benefits package designed to support your health, financial well-being, career growth, and work-life balance. From medical, dental, and vision coverage to retirement savings, paid time off, learning opportunities, and employee wellness resources, we invest in helping our employees thrive both at work and beyond. Click here to learn more about our benefits package and employee perks.
We need Benefits section: description of benefits package (medical, dental, vision, retirement savings, paid time off, learning opportunities, employee wellness resources). Also note fully onsite, training location maybe under Schedule? Actually schedule includes onsite, work hours, Saturdays, travel.
Pay: compensation range.
Schedule: fully onsite, work branch operating hours including Saturdays, travel between branches as needed, initial training in Chelsea.
We must not repeat info.
Let's craft.
We'll output:
About the role
...
Responsibilities
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Skills
- ...
...
Benefits
...
Pay
Compensation Range: $24.04 - $30.48 per hour.
Schedule
Fully onsite role with work during branch operating hours, including Saturdays; requires travel between Metro branch locations as needed. Initial training is conducted in Chelsea, Massachusetts.
Check duplication: We included travel in Skills maybe but also schedule. It's okay to mention travel in schedule; skills may also mention ability to travel. Might be duplicate but okay? Better to avoid duplication: maybe Skills list does not include travel; schedule covers travel. Skills list includes communication, problem-solving, interpersonal, attention to detail, financial transaction accuracy, self-starter, growth mindset, results-driven, AI tool usage.
Let's extract skills from Required Qualifications: communication, problem-solving, interpersonal skills; ability to handle financial transactions accurately and maintain attention to detail; highly motivated self-starter with growth and results-driven mindset, exceptional energy, constant drive to achieve more, improve outcomes, impact business. Also ability to work Saturdays (but that's schedule). Ability to travel (schedule). So we can omit travel and Saturday from skills.
Add AI Expectations: ability to use approved AI tools to improve efficiency, learning, communication quality, access to information; help prepare member communications, locate information, summarize content, support administrative work; exercise sound judgment, regulatory compliance, privacy protection, and member relationships.
Now Benefits paragraph: we need to capture benefits description without the "Click here to learn more" maybe that's a link but we can keep as part of description? It's a call to action but still substantive. We can keep it but it's not essential. We'll keep the description.
Let's write.
Now ensure no extra sections like "Hybrid Eligibility" etc. We have Benefits only.
Now produce HTML.
Check for any repeated content: Ensure we didn't include boilerplate like "Why Metro" maybe we could include as part of About the role? But we already have About the role from Why This Role Exists. Why Metro is separate paragraph about company. Could be included in About the role or maybe a separate section like "About Metro". But we only have allowed headings list; we could add another heading like "About Metro" but not in list. The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples but we should stick to those? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should not
for prose. We must not include navigation/legal/EEO etc. There's none. We need to output only HTML fragment. Let's craft sections:
About the role
Metro's branches are often the first place members experience what makes us different. This role exists to ensure our members receive exceptional service wherever they choose to bank, while providing critical operational support across our branch network. As a Regional Member Specialist, you'll bring flexibility, expertise, and confidence to multiple locations, helping branches maintain a seamless member experience while supporting business growth, operational excellence, and strong financial outcomes. No two weeks look exactly the same. You'll have the opportunity to solve problems, build relationships, and make a measurable impact across multiple communities we serve.
That's from Why This Role Exists.Responsibilities
We need to combine What You'll Own, What You'll Do, Success Looks Like, You'll Love This Role If... maybe separate but all are duties. Could be one big list. Let's extract bullet points: What You'll Own: - Delivering a consistent, high-quality member experience across multiple Metro branch locations. - Building trusted relationships that deepen member engagement and strengthen long-term loyalty. - Identifying opportunities to connect members with products and services that genuinely improve their financial lives. - Supporting branch operations, cash management, balancing, and compliance standards with accuracy and attention to detail. - Acting as a trusted resource for teammates and members during periods of staffing changes, increased volume, or operational needs. - Helping maintain a culture of accountability, service excellence, and teamwork wherever you're assigned. What You'll Do: - Guide members through everyday banking needs, account opening, financial transactions, and service solutions. - Conduct member conversations that uncover needs and help connect individuals to the right products, services, and lending solutions. - Support multiple branches with teller, member service, opening, closing, and operational responsibilities. - Assist members through in-person, phone, and digital service channels. - Handle complex member questions and escalations with professionalism, ownership, and urgency. - Complete consumer loan interviews and assist members throughout the application process. - Partner with Retail colleagues to contribute to branch growth, referral activity, and member retention goals. - Maintain compliance with all regulatory, security, operational, and risk-management requirements. Success Looks Like in 12 to 18 Months: - You've become a trusted and sought-after resource across multiple branch locations. - Members consistently receive a high-quality experience regardless of where you are assigned. - Branch leaders rely on you to step into new environments and contribute immediately. - You consistently achieve service, quality, and referral goals while maintaining operational accuracy. - Member concerns and escalations are resolved quickly and effectively. - You're recognized as someone who strengthens team performance and helps branches operate smoothly during periods of change or coverage needs. - You've expanded your banking expertise and positioned yourself for future growth opportunities within Metro. You'll Love This Role If...: - You enjoy variety and would rather work across different environments than stay in the same routine every day. - You build trust quickly and genuinely enjoy helping people solve problems. - You take pride in delivering accurate, high-quality work. - You stay calm and focused in busy environments. - You enjoy balancing relationship-building with business results. - You see every member interaction as an opportunity to make a positive impact. - You're looking for a role that can accelerate your development within retail banking. AI Expectations: maybe under Skills? Could be separate but we have Skills section. We'll include AI Expectations under Skills maybe. But we need sections: Skills, Requirements, Qualifications, Benefits, Pay, Schedule. We have Required Qualifications list, Preferred Qualifications list. We can map:Requirements
for Required Qualifications.Qualifications
for Preferred Qualifications.Skills
for skills like communication, problem-solving, interpersonal, ability to handle financial transactions accurately, ability to travel, ability to work branch operating hours including Saturations, self-starter, growth mindset, etc. Also AI Expectations. But we must not duplicate content. We'll extract skills from Required Qualifications and maybe AI Expectations. Let's list Required Qualifications bullet points: - High school diploma or equivalent. - Experience in retail banking, financial services, retail sales, hospitality, customer service, or a related member-facing environment. - Demonstrated ability to build relationships, identify needs, and deliver exceptional service. - Ability to handle financial transactions accurately and maintain attention to detail. - Strong communication, problem-solving, and interpersonal skills. - Ability to travel between Metro branch locations as needed. - Ability to work branch operating hours, including Saturdays. - Highly motivated self-starter with a growth and results-driven mindset, exceptional energy, and a constant drive to achieve more, improve outcomes, and impact the business. Preferred Qualifications bullet points: - Previous banking, credit union, or teller experience. - Experience opening deposit accounts and assisting with consumer lending products. - Experience handling member escalations or complex service situations. - Previous experience serving as a lead employee, trainer, or informal team resource. - Knowledge of consumer banking regulations and compliance requirements. Now Skills: we could combine communication, problem-solving, interpersonal, ability to handle financial transactions accurately, attention to detail, ability to travel, ability to work Saturdays, self-starter, growth mindset, results-driven, etc. Also AI Expectations: using approved AI tools to improve efficiency, learning, communication quality, access to information; help prepare member communications, locate information, summarize content, support administrative work; judgment, compliance, privacy, member relationships. We'll put Skills as a- list.
Benefits: from "Benefits, Hybrid Eligibility, And Compensation": description: This position is fully onsite and does not offer remote work. Initial training is conducted in Chelsea, Massachusetts. Compensation Range: $24.04 - $30.48 Our Benefits We believe great work starts with supporting our people. That's why we offer a competitive and well-rounded benefits package designed to support your health, financial well-being, career growth, and work-life balance. From medical, dental, and vision coverage to retirement savings, paid time off, learning opportunities, and employee wellness resources, we invest in helping our employees thrive both at work and beyond. Click here to learn more about our benefits package and employee perks.
We need Benefits section: description of benefits package (medical, dental, vision, retirement savings, paid time off, learning opportunities, employee wellness resources). Also note fully onsite, training location maybe under Schedule? Actually schedule includes onsite, work hours, Saturdays, travel.
Pay: compensation range.
Schedule: fully onsite, work branch operating hours including Saturdays, travel between branches as needed, initial training in Chelsea.
We must not repeat info.
Let's craft.
We'll output:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Benefits
...
Pay
Compensation Range: $24.04 - $30.48 per hour.
Schedule
Fully onsite role with work during branch operating hours, including Saturdays; requires travel between Metro branch locations as needed. Initial training is conducted in Chelsea, Massachusetts.
Check duplication: We included travel in Skills maybe but also schedule. It's okay to mention travel in schedule; skills may also mention ability to travel. Might be duplicate but okay? Better to avoid duplication: maybe Skills list does not include travel; schedule covers travel. Skills list includes communication, problem-solving, interpersonal, attention to detail, financial transaction accuracy, self-starter, growth mindset, results-driven, AI tool usage. Let's extract skills from Required Qualifications: communication, problem-solving, interpersonal skills; ability to handle financial transactions accurately and maintain attention to detail; highly motivated self-starter with growth and results-driven mindset, exceptional energy, constant drive to achieve more, improve outcomes, impact business. Also ability to work Saturdays (but that's schedule). Ability to travel (schedule). So we can omit travel and Saturday from skills. Add AI Expectations: ability to use approved AI tools to improve efficiency, learning, communication quality, access to information; help prepare member communications, locate information, summarize content, support administrative work; exercise sound judgment, regulatory compliance, privacy protection, and member relationships. Now Benefits paragraph: we need to capture benefits description without the "Click here to learn more" maybe that's a link but we can keep as part of description? It's a call to action but still substantive. We can keep it but it's not essential. We'll keep the description. Let's write. Now ensure no extra sections like "Hybrid Eligibility" etc. We have Benefits only. Now produce HTML. Check for any repeated content: Ensure we didn't include boilerplate like "Why Metro" maybe we could include as part of About the role? But we already have About the role from Why This Role Exists. Why Metro is separate paragraph about company. Could be included in About the role or maybe a separate section like "About Metro". But we only have allowed headings list; we could add another heading like "About Metro" but not in list. The instruction: usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples but we should stick to those? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should not