Checker

Additional Considerations (if Any)

About the role

The role of a checker at Hy-Vee involves providing fast and friendly service to customers in a fast-paced, customer-focused environment. Hy-Vee emphasizes teamwork and customer satisfaction.

Responsibilities

• Provides prompt, efficient and friendly customer service
• Escorts customers to products they're looking for
• Secures products that are out of reach
• Loads or unloads heavy items
• Passes along customer suggestions or requests
• Answers the telephone and provides friendly, helpful service to customers
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Operates cash register accurately and scans product
• Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts
• Plants merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed
• Answers customer questions and concerns and follows-up with appropriate personnel
• Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and also in the back room, and takes customers to an item when requested
• Perceives immediate surroundings for customer needs and problems for store safety and security
• Communicates clearly and distinctly on the intercom or telephone system
• Reviews weekly store ad to note price changes and sale items
• Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance
• Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Reports to work when scheduled and on time

Qualifications

• Must be able to carry out detailed but uninvolved written or verbal instructions
• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages
• Must have the ability to understand and follow verbal or demonstrated instructions
• Must be able to write identifying information
• Must be able to request supplies verbally or in writing

Skills

• Customer service skills
• Arithmetic skills
• Verbal communication skills
• Physical abilities to handle up to 50 pounds of force frequently and up to 10 pounds of force constantly

Benefits

• Hy-Vee offers a supportive and collaborative work environment
• Opportunities for growth and development within the organization
• Competitive pay and benefits package

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is typically full-time, with flexible hours to accommodate the needs of the store and the employees.